Ozmo blog

Most customers think that businesses’ current self-service offerings are inadequate. Over half of customers say companies don’t provide enough information to resolve issues independently. This creates a poor customer service experience that can have devastating consequences for businesses. Eight out of ten customers expect businesses to provide customer self-service. Companies that fail to deliver automated […]

Valued at $91 million, the MVNO (mobile virtual network operators) market is experiencing explosive growth. It could nearly double in value over the next decade. According to MVNO Nation USA, niche audiences, innovative business models and other revenue streams are creating new market opportunities for these service providers. But what is an MVNO, and how […]

Here’s the truth: most customers don’t want to call for telecom customer support. 67% of customers say that they’d rather use self-service technology options than interact with a call center agent.  Telecom providers that don’t provide automated support risk being left behind. Customers want access to self-serve knowledge bases to get the help they need […]

Ozmo was thrilled to exhibit at Mountain Connect 2025, which took place in Denver, Colorado. This premier event brought together leaders and innovators from across the broadband industry to discuss the future of connectivity, digital inclusion and economic development in rural and underserved communities. As a company dedicated to empowering exceptional digital support experiences, Ozmo […]

Today’s call centers face the challenge of accomplishing more in even less time. Nearly two-thirds of businesses have experienced an increase in call volume. Yet, despite soaring service requests, customers aren’t willing to wait. 66% of customers expect a response to their outreach within five minutes or less. However, there are only so many hours […]

The key to a successful revenue growth strategy may be closer than many organizations realize. Contrary to popular belief, contact centers play a mission-critical role in improving a company’s bottom line. Research shows that businesses that value contact centers as revenue drivers see up to a 20% increase in revenue, even in saturated markets. The […]