BLACKSBURG, Va., March 30, 2022 – Regional mobile network operator (MNO) Nex-Tech Wireless has selected Ozmo to provide state-of-the-art omnichannel tech support to its Customer Care teams and end customers.
Nex-Tech Wireless now has access to Ozmo for Agents, a solution within Ozmo’s omnichannel platform. Ozmo for Agents offers scalable, robust resources for contact center agents to assist and empower representatives in assisting their customers in every support interaction, no matter how complex.
Ozmo for Agents includes a comprehensive virtual device and app library that offers the ability to freely navigate through wireless devices and apps to support Nex-Tech Wireless’s Customer Care teams.
Unrivaled customer experience is something Nex-Tech Wireless prides itself on. The easy to use platform Ozmo provides will assist our team in troubleshooting handset issues and ensure that customers get the most from their wireless devices.Jon Lightle, Nex-Tech Wireless President & CEO
In this multi-year agreement, Nex-Tech Wireless will also soon roll out Ozmo self serve to equip their end customers with extensive self-serve support solutions to solve their device and app queries. These self-serve solutions include: troubleshooting, initial setup, getting the most out of their technology and more.
Nex-Tech Wireless customers within Kansas can anticipate access to Ozmo’s interactive tutorials later this year.
“We’re elated to have Nex-Tech Wireless as a new customer at Ozmo,” says Troy Cross, Head of Business Development, North America at Ozmo. “It’s been a pleasure getting to work with the Nex-Tech Wireless team to help bring advanced tech support solutions to their agents and end customers.”
Nex-Tech Wireless, a subsidiary of Nex-Tech Inc./Rural Telephone, Golden Belt Telephone and Tri-County Telephone, is a premiere wireless provider offering wireless solutions to residents in over 40 counties of central and western Kansas. Nex-Tech Wireless’ mission is to provide an unrivaled customer experience by bringing trusted technology and superior service to their hometowns. To learn more about Nex-Tech Wireless, please visit www.nex-techwireless.com or call 1-800-621-2600.