Ozmo blog

These days, contact center leaders are expected to be magicians. They’re supposed to increase customer retention with less budget, declining customer patience and increased competition. So, how can contact centers address these operational challenges head-on? Video chat customer support is the answer. Live video customer service offers numerous benefits for both telecom customers and businesses. […]

Here’s the truth: eight out of 10 customers switch brands due to poor customer experiences (CX). That means if your mobile virtual network operator (MVNO) fails to meet customer expectations, they’re likely to leave you for a competitor. That’s why it’s essential to prioritize the customer experience from the outset. But one critical element to […]

As a mobile virtual network operator (MVNO), you and your customers weren’t made to fit into a box. You have a niche customer base and want to provide them with the best possible experience. As an MVNO, you know that a strong mobile virtual network enabler (MVNE) is the backbone of your success.  Yet, MVNEs […]

Customer support is now crucial for telecom providers seeking to increase customer loyalty and profits. Customers who have positive service experiences are 15 times more likely to say they’re loyal to a brand.  However, what worked last year won’t necessarily be effective this year for maintaining competitive customer service. After all, the world of telecom […]

Calix ConneXions 2025, held from October 18-21 at the Wynn Las Vegas, was an exciting event focused on transforming speed providers into experience providers in an AI-driven marketplace. Ozmo was proud to exhibit at this premier industry gathering, showcasing its innovative support solutions at Booth 402. Ozmo and Calix share a strong, forward-looking partnership grounded […]

Telecom providers can’t afford to ignore the end-to-end customer experience. Creating positive customer experiences is critical for increasing customer lifetime value (CLV) and standing out from the increasing number of MVNOs and MVNEs entering an already saturated market.  Below, we go over what an end-to-end customer experience is for telecom companies, key components and strategies […]