BLACKSBURG, Va., January 24, 2022 – Associated Carrier Group (ACG) has partnered with Ozmo to provide its base of mobile network operators and resellers with access to scaled omnichannel tech support for hundreds of mobile devices.
The partnership began in December 2021 with ACG signing a two-year agreement with Ozmo. Under the agreement, ACG members will have access to Ozmo’s core platform including its contact center, self-serve and digital adoption support solutions to enable members with comprehensive tech support and assist with any customer interactions.
ACG members will also have the opportunity to use Ozmo's API, allowing them to integrate their preferred digital support content on all channels that their customers are leveraging, including self-help websites, within mobile apps and more.
ACG is excited to partner with Ozmo as their service is a key component in assisting our members' customers to better understand and troubleshoot their mobile phones, especially in a time where more and more people are working remotely.Russ Lipinski, President of the Associated Carrier Group
The telecom consortium has members within the wireless carrier and reseller industries including Ozmo customers such as C Spire, Cellcom, Appalachian Wireless, Carolina West and Thumb Cellular.
"Our team couldn’t be more excited about the latest partnership with ACG and we’re eager to provide the same unmatched support that Ozmo offers its customers to the members of the Associated Carrier Group," said Troy Cross, Head of Business Development, North America at Ozmo.
ACG members can expect benefits from the Ozmo partnership, including discounts and pre-release access to devices and more.
About Associated Carrier Group
ACG was formed to benefit both its members and the consumer by facilitating efficient production and marketing of devices as well as technical device testing. The consortium enables its members to work with manufacturers, suppliers and other vendors to acquire more timely access to relevant LTE & CDMA devices. ACG presently has thirty-six Member Carriers based in various markets throughout the United States and Puerto Rico. More information is available at www.associatedcarriergroup.com.
Ozmo is a technology company headquartered in Blacksburg, Va. that creates software to solve tech support at scale. The omnichannel Ozmo support platform is home to tens of thousands of answers that can be served up across all support channels – from the traditional, agent-assisted to digital, self-serve channels. Ozmo’s platform assists in over 25 million support interactions each year for customers that span the wireless, device hardware, tech insurance, home internet, connected home and business voice spaces.