Ozmo is thrilled to announce the addition of Mike Munsey as the company’s new Vice President of Customer Success. With over two decades of experience in the telecom space, including over 15 years at Verizon and a career spanning engineering, marketing, digital growth and customer experience, Mike brings a wealth of telecom expertise and a fresh vision to Ozmo’s Customer Success team.
Mike joins Ozmo at an exciting time in the company’s journey. His strategic leadership is uniquely positioned to drive success, retention and growth for Ozmo’s expanding customer base. As VP of Customer Success, he will enhance Ozmo’s support of its valued customers, building on the strong foundation laid by his predecessor, Chris Poulton, whose dedication has been instrumental in shaping this next chapter.
A new chapter in Customer Success
The establishment of Ozmo’s Customer Success function just two years ago marked a significant milestone in the company’s growth, yielding impressive results. Since its inception, Ozmo has seen notable gains in feature adoption, integration depth and multi-channel implementation. Average usage per customer has increased by over 40%, emphasizing Ozmo’s commitment to delivering customer value.
With Mike’s arrival, Ozmo enters the next phase of investment in its Customer Success capabilities, ensuring the company continues to provide best-in-class support and solutions as the tech industry evolves.
“Mike’s experience and vision align perfectly with Ozmo’s focus on driving impactful customer outcomes and strengthening our long-term customer partnerships,” said Aaron Herrington, co-founder and Chief Growth Officer at Ozmo. “We’re excited to see how he will enhance our Customer Success team and contribute to Ozmo’s mission of empowering telecom and broadband providers.”
Bringing telecom expertise and a customer-centric vision
Throughout his career at Verizon, Mike was at the forefront of telecom customer service innovation, developing solutions that leveraged self-serve digital channels, AI, omnichannel and agent environments. His approach aligns seamlessly with Ozmo’s mission to empower enterprise customers with flexible, scalable solutions. In his new role, Mike aims to leverage his deep knowledge to elevate Ozmo’s offerings across the telecom landscape and beyond, growing user adoption across agent and self-serve interactions alike.
“Joining Ozmo is an exciting new milestone for me,” shared Mike. “I’m eager to bring my telecom and customer experience background to a company that’s pushing the boundaries of support. Ozmo’s culture of innovation, transparency and growth makes it an ideal place to effect meaningful change.”
Looking ahead
With Mike’s guidance, Ozmo’s Customer Success team is set to deepen its focus on understanding and addressing companies’ and consumers’ evolving needs.
“Customer centricity will be our north star,” said Mike, “and we’ll strive to understand our customers’ business challenges and how Ozmo can unlock value for them.”
Embracing a growth mindset and collaborating closely with Product and Engineering, the team will deliver agile innovations that keep pace with the tech industry’s rapid changes. Positioned as a trusted partner, Ozmo remains dedicated to empowering customers with the tools and expertise to thrive in a dynamic support landscape. To learn more about Mike’s background and his vision for Ozmo’s Customer Success, visit our About Us page.
