Ozmo blog

You know that customer self-service is critical for success. After all, 88% of customers expect your business to provide some sort of self-service option. So you’ve taken the time to identify the right solution and worked hard on the implementation. Yet, when you finally launch, your self-service offerings are met with silence. Call volume at […]

Ozmo is excited to announce Deryl Dorsett as the company’s new Vice President of Technology. With more than 25 years of experience leading high-performing engineering organizations, Deryl brings deep expertise in cloud-native architectures, AI and scaling platforms for growth.  “What ultimately drew me to Ozmo was the human impact,” said Deryl. “Technology is at its […]

Apple’s newest software update is here, and it marks a bold step forward. With iOS 26, Apple is officially moving from the teens into the twenties with a fresh look, next-level intelligence and an emphasis on making everyday tasks more seamless. Unlike the linear naming convention of past years, Apple is aligning its iOS naming […]

Is your telecom company leaving money on the table? 75% of customers will spend more with businesses that create strong customer experiences (CX). Your company can have the latest and greatest technology, but it won’t matter if your customers have lackluster interactions with your brand. Creating the best customer experience possible is critical for standing […]

Most customers think that businesses’ current self-service offerings are inadequate. Over half of customers say companies don’t provide enough information to resolve issues independently. This creates a poor customer service experience that can have devastating consequences for businesses. Eight out of ten customers expect businesses to provide customer self-service. Companies that fail to deliver automated […]

Valued at $91 million, the MVNO (mobile virtual network operators) market is experiencing explosive growth. It could nearly double in value over the next decade. According to MVNO Nation USA, niche audiences, innovative business models and other revenue streams are creating new market opportunities for these service providers. But what is an MVNO, and how […]