Ozmo blog

Today’s call centers face the challenge of accomplishing more in even less time. Nearly two-thirds of businesses have experienced an increase in call volume. Yet, despite soaring service requests, customers aren’t willing to wait. 66% of customers expect a response to their outreach within five minutes or less. However, there are only so many hours […]

The key to a successful revenue growth strategy may be closer than many organizations realize. Contrary to popular belief, contact centers play a mission-critical role in improving a company’s bottom line. Research shows that businesses that value contact centers as revenue drivers see up to a 20% increase in revenue, even in saturated markets. The […]

Mobile Virtual Network Enablers (MVNEs) play a critical role in powering mobile virtual network operators (MVNOs) with the infrastructure and tools they need to operate. From SIM management and connectivity to billing systems and CRM tools, MVNEs already offer a robust stack of capabilities. But there’s a missing piece in many of these offerings — […]

When a network outage strikes, it can disrupt everything — from the way customers connect with loved ones to how they reach support teams for help. These incidents are reminders of just how critical it is for communication service providers to have flexible, scalable solutions in place that ensure customers still get the answers they […]

Contact center artificial intelligence (AI) solutions are now a critical competitive advantage. For telecom and broadband companies navigating high call volumes, rising customer expectations and stretched support teams, AI offers more than just automation. It empowers businesses to improve key contact center metrics, unlock new opportunities and stand out from the competition. With so much […]

In 2025, a well-run contact center is a powerful tool for increasing profitability and reducing churn. But is your organization’s contact center ready? Gone are the days of contact centers that functioned as stale call hubs. Today, they’re revenue-generating machines that blend advanced technology with human expertise to deliver exceptional customer experiences. If you’re wondering […]