Ozmo blog

The Ozmo team is packing their bags and heading back to Barcelona for Mobile World Congress (MWC) 2025. For one week in March, leaders in the mobile and telecom space will converge in Barcelona for the industry’s most influential event.  From groundbreaking startups to global enterprises, MWC is where technology, policy and business leaders come […]

Is your chatbot outdated? It’s hard to believe, but the answer may be yes. Rapid innovations in AI have positioned large language learning models, also known as LLMs, to dominate the market. Adoption of LLMs by businesses increased by more than 1,300% in just one year. LLMs have the power to help customer service teams […]

To stand out in the increasingly saturated broadband and telecom markets, you need to prioritize customer service. A successful customer service strategy starts by anticipating your customers’ demands and planning ahead for the new year.  Today’s customers have higher expectations than ever, from faster response times to tailored tech support interactions. Below are the top […]

AI-powered tools like self-serve virtual assistants and agent support workflows are evolving rapidly, becoming more advanced and nuanced. Ensuring these tools provide accurate and relevant answers presents its own set of challenges. For tech support answers, Ozmo’s Answers API provides a solution that enhances AI-powered virtual assistants and other complex support tools by seamlessly integrating […]

According to McKinsey, customer service departments are experiencing a 61% increase in call volume. That means choosing the right call center software is more important than ever. The right solution can help you meet the increasing volume of tech support requests with ease. But how do you find the right call software for your business? […]

This article marks the final installment in Ozmo’s holistic support series, which has explored the importance of proactive customer service and self-serve options. This time, the focus is on the third essential component: assisted support, also known as contact center solutions. Specifically, this article explores how optimizing the contact center contributes to a cohesive support […]