Ozmo blog

Apple’s newest software update is here, and it marks a bold step forward. With iOS 26, Apple is officially moving from the teens into the twenties with a fresh look, next-level intelligence and an emphasis on making everyday tasks more seamless. Unlike the linear naming convention of past years, Apple is aligning its iOS naming […]

Is your telecom company leaving money on the table? 75% of customers will spend more with businesses that create strong customer experiences (CX). Your company can have the latest and greatest technology, but it won’t matter if your customers have lackluster interactions with your brand. Creating the best customer experience possible is critical for standing […]

Most customers think that businesses’ current self-service offerings are inadequate. Over half of customers say companies don’t provide enough information to resolve issues independently. This creates a poor customer service experience that can have devastating consequences for businesses. Eight out of ten customers expect businesses to provide customer self-service. Companies that fail to deliver automated […]

Valued at $91 million, the MVNO (mobile virtual network operators) market is experiencing explosive growth. It could nearly double in value over the next decade. According to MVNO Nation USA, niche audiences, innovative business models and other revenue streams are creating new market opportunities for these service providers. But what is an MVNO, and how […]

Here’s the truth: most customers don’t want to call for telecom customer support. 67% of customers say that they’d rather use self-service technology options than interact with a call center agent.  Telecom providers that don’t provide automated support risk being left behind. Customers want access to self-serve knowledge bases to get the help they need […]

Ozmo was thrilled to exhibit at Mountain Connect 2025, which took place in Denver, Colorado. This premier event brought together leaders and innovators from across the broadband industry to discuss the future of connectivity, digital inclusion and economic development in rural and underserved communities. As a company dedicated to empowering exceptional digital support experiences, Ozmo […]