Ozmo blog

Ozmo is thrilled to announce the addition of Mike Munsey as the company’s new Vice President of Customer Success. With over two decades of experience in the telecom space, including over 15 years at Verizon and a career spanning engineering, marketing, digital growth and customer experience, Mike brings a wealth of telecom expertise and a […]

According to Robert Half, one in five hiring managers says the greatest customer service challenge they’re facing is hiring staff. More than 365,000 customer service jobs are posted annually. That means that even in the age of automation and AI, there’s still a high need for talented call center agents and customer service professionals. However, […]

77% of customer service teams are already using AI, and that number will only continue to grow. That’s because AI is a critical tool for improving the customer experience and scaling support.  But not all customer care AI tools are created equal. So, how do you choose the right solution for your broadband or telecom […]

Broadband companies are struggling to retain customers. According to Statista, the average churn rate for internet service providers is 21%. That means one in five customers is thinking of leaving their current provider. What’s driving customers to leave their broadband providers? And how can you prevent the same thing from happening to your business? Below, […]

The future of customer self-service is here with Ozmo Conversational Support, an AI virtual assistant designed to elevate the self-serve experience. As part of Ozmo Self Serve, this innovative feature empowers users to resolve complex device and app issues independently, without needing to contact support. By combining the power of generative AI with authoritative content, […]

Did you know apps account for 70% of all digital media time? Apps are now a daily part of our lives, and the majority of users spend over five hours daily using mobile apps. With apps becoming increasingly popular, it’s no surprise many telecom and broadband providers are turning to enterprise apps to interact with […]