Ozmo blog

Artificial Intelligence (AI) is rapidly transforming customer expectations across industries, and the banking and financial services sector is no exception. In fact, 68% of financial services customers say they’re already using AI to some degree for banking. When done right, conversational AI banking can be a powerful tool for streamlining the customer experience and improving […]

Here’s the truth: one in four customers is thinking of switching financial service providers. The main reason they are leaving is for better service. In fact, a survey by FICO found that 88% of customers say experience is just as important as your products and services. The bottom line? You can have top-class banking and […]

MWC Barcelona 2026 marked a milestone year for the world’s largest connectivity event, celebrating 20 years in the city while bringing together industry leaders, innovators and policymakers from around the globe. Held March 2-5 at the Fira de Barcelona Gran Via, the event welcomed nearly 105,000 attendees from 207 countries and territories, reinforcing its position […]

The banking world is increasingly digital. According to the American Bankers Association, 55% of customers say that mobile apps are their preferred choice for managing their bank accounts.  However, with customers now able to access banking services from anywhere, the demand for support is on the rise. So, how can your institution deliver the experience […]

The world of banking and finance is increasingly digital. 83% of Americans use finance apps for mobile banking, payments and other financial services. That means providing a good mobile app experience is becoming critical to winning loyal customers and reducing the risk of customer churn. If customers struggle with mobile banking issues, not only does […]

One in four people have considered switching to a new bank. If you’re a banking or financial services provider, that means a quarter of your current customer base is thinking of walking out the door. Why? It often boils down to trust in your brand.  So, how can you boost brand trust to improve your […]