Ozmo blog

Finance customer support is increasingly digital. Research found that more than three-fourths of customers have a banking or credit union app. Additionally, the study found that eight out of ten people report having a payment app, such as PayPal.  However, it’s not enough for finance companies to simply have an app. Customer support is now […]

MWC Barcelona returns this March 2-5 at Fira Gran Via, marking the event’s 20th anniversary in the city and setting the stage for what organizers call the next chapter of connected intelligence. Over the past two decades, MWC Barcelona and the city itself have grown in parallel, evolving into a global hub for mobile technology, […]

Your telecom company wants to stay ahead of competitors in an increasingly crowded market. You’ve seen a lot of headlines about using AI to improve the customer experience and know you could use it to differentiate yourself from competitors. So, after careful research, you invest in a contact center AI solution. However, despite this, it […]

Ozmo is joining forces with the National Content & Technology Cooperative (NCTC) to deliver smarter, more scalable tech support to the providers powering everyday connectivity. This partnership extends Ozmo’s best-in-class broadband and mobile support tools to more than 650 independent communication service providers across North America and U.S. territories. Bringing tier one tools to local […]

CES 2026 brought together more than 148,000 attendees, 4,100+ exhibitors and 6,900+ global media, content creators and industry analysts in Las Vegas, reinforcing its role as one of the world’s most influential technology gatherings. Across the show floor, innovation spanned consumer electronics, enterprise technology, mobility, health, sustainability and artificial intelligence — with AI acting as […]

Companies that use AI instead of humans are making a costly mistake. Nine out of 10 customers say they prefer human agents over chatbots in a customer service interaction. Why? Simply put, customers think real people in your contact center create a better support experience. In short, while technology can do many things, AI can’t […]