Ozmo blog

Here’s the truth: one in four customers is thinking of switching financial service providers. The main reason they are leaving is for better service. In fact, a survey by FICO found that 88% of customers say experience is just as important as your products and services. The bottom line? You can have top-class banking and […]

MWC Barcelona 2026 marked a milestone year for the world’s largest connectivity event, celebrating 20 years in the city while bringing together industry leaders, innovators and policymakers from around the globe. Held March 2-5 at the Fira de Barcelona Gran Via, the event welcomed nearly 105,000 attendees from 207 countries and territories, reinforcing its position […]

The banking world is increasingly digital. According to the American Bankers Association, 55% of customers say that mobile apps are their preferred choice for managing their bank accounts.  However, with customers now able to access banking services from anywhere, the demand for support is on the rise. So, how can your institution deliver the experience […]

The world of banking and finance is increasingly digital. 83% of Americans use finance apps for mobile banking, payments and other financial services. That means providing a good mobile app experience is becoming critical to winning loyal customers and reducing the risk of customer churn. If customers struggle with mobile banking issues, not only does […]

One in four people have considered switching to a new bank. If you’re a banking or financial services provider, that means a quarter of your current customer base is thinking of walking out the door. Why? It often boils down to trust in your brand.  So, how can you boost brand trust to improve your […]

Finance customer support is increasingly digital. Research found that more than three-fourths of customers have a banking or credit union app. Additionally, the study found that eight out of ten people report having a payment app, such as PayPal.  However, it’s not enough for finance companies to simply have an app. Customer support is now […]