Ozmo blog

The banking world is increasingly digital. According to the American Bankers Association, 55% of customers say that mobile apps are their preferred choice for managing their bank accounts. However, with customers now able to access banking services from anywhere, the demand for support is on the rise. So, how can your institution deliver the experience […]

The world of banking and finance is increasingly digital. 83% of Americans use finance apps for mobile banking, payments and other financial services. That means providing a good mobile app experience is becoming critical to winning loyal customers and reducing the risk of customer churn. If customers struggle with mobile banking issues, not only does […]

One in four people have considered switching to a new bank. If you’re a banking or financial services provider, that means a quarter of your current customer base is thinking of walking out the door. Why? It often boils down to trust in your brand.  So, how can you boost brand trust to improve your […]

Finance customer support is increasingly digital. Research found that more than three-fourths of customers have a banking or credit union app. Additionally, the study found that eight out of ten people report having a payment app, such as PayPal.  However, it’s not enough for finance companies to simply have an app. Customer support is now […]

MWC Barcelona returns this March 2-5 at Fira Gran Via, marking the event’s 20th anniversary in the city and setting the stage for what organizers call the next chapter of connected intelligence. Over the past two decades, MWC Barcelona and the city itself have grown in parallel, evolving into a global hub for mobile technology, […]

Your telecom company wants to stay ahead of competitors in an increasingly crowded market. You’ve seen a lot of headlines about using AI to improve the customer experience and know you could use it to differentiate yourself from competitors. So, after careful research, you invest in a contact center AI solution. However, despite this, it […]