Ozmo for enterprise app support
Maximize the impact of your application with tailored support solutions
Streamline your app support
Personalized and always up-to-date
Enterprise app support is key to effective digital service delivery. As apps become central to managing hardware and services, it’s essential to equip your team with the right tools and training to handle any customer query. Ozmo offers advanced app emulations and self-serve content to empower agents and customers alike.
Support coverage for apps of all kinds
Ozmo’s solutions support a wide variety of enterprise apps, from mobile to web-based, including but not limited to:
Connected home
Home internet
Messaging
Payment
Business applications
Entertainment
Key benefits for enterprise app providers
Enhanced support capabilities
Access full app functionality with Ozmo’s provisioned app emulations, giving agents the tools they need to solve complex issues effectively.
Strategic integration
Integrate tutorials for common support issues directly within your app, guiding customers effectively and preventing escalations.
Digital adoption
Drive app downloads and increase digital adoption by equipping agents with tools like send-a-tutorial and virtualized app versions, encouraging users to engage more with your app.
Related case study
Read the case study from Ozmo’s experts about how we support every customer interaction with our scalable platform.
Solutions for app providers
Learn more about how Ozmo assists enterprise application providers. Whether your business is interested in assisted support, self support or service adoption, our comprehensive platform is equipped to handle it all.