Retail support that drives sales
Give your team the tools they need to assist customers effectively in-store.
Improve in-store customer experiences with quick access to product information and support solutions.
Knowledgeable support leads to increased sales and better CX
Retail stores are key touchpoints for customers exploring new products. A knowledgeable team that answers questions, troubleshoots and recommends solutions builds loyalty and drives revenue.
How Ozmo’s retail support can help your team
Educate customers on full scope of offerings, services and products
In-store associates can easily access up-to-date information on devices, plans and services — helping them provide accurate recommendations and increase sales.
Customers can troubleshoot effectively, without even needing to call in
Give customers access to self-serve troubleshooting tools, allowing them to resolve issues quickly and reducing strain on in-store and contact center teams.
Sales and support teams can quickly get up to speed on all product offerings
With Ozmo’s interactive virtual device tours and agent support tools, retail teams can efficiently assist customers and confidently answer complex tech questions.
How to drive sales with Ozmo’s support solutions
Boost customer retention and loyalty
Providing fast, effective support improves the customer experience, increasing trust and brand loyalty.
Drive sales of value-added services
Informed customers are more likely to purchase premium plans, accessories and additional services.
Improved handle times and resolution rates
With 24/7 access to troubleshooting and product insights, teams can reduce support times and increase sales.
Strengthen your retail support strategy
Give your team the resources needed to provide expert support, resolve issues quickly and drive more sales.