Ozmo is joining forces with the National Content & Technology Cooperative (NCTC) to deliver smarter, more scalable tech support to the providers powering everyday connectivity. This partnership extends Ozmo’s best-in-class broadband and mobile support tools to more than 650 independent communication service providers across North America and U.S. territories.
Bringing tier one tools to local providers
This new collaboration marks a major step forward for NCTC member companies, which collectively connect one-third of all U.S. households and businesses. Through the agreement, NCTC members will gain access to Ozmo’s industry-proven consumer and agent-facing support solutions, historically used by tier one telecom providers.
“This partnership ensures that the same tools used by the largest names in telecom are now available to the independent providers powering communities across North America,” said Aaron Herrington, co-founder and Chief Growth Officer at Ozmo. “We’re excited to support NCTC members in delivering faster, more effective support and improving the overall customer experience.”
Under the terms of the agreement, Ozmo will provide scalable solutions designed to meet the diverse needs of NCTC’s member companies to support their video, broadband and mobile services. Ozmo’s support tools will empower members to deliver consistent, high-quality support experiences across their subscriber base. These solutions are designed to enhance operational efficiency and customer satisfaction across the board.
The offering includes AI-powered Conversational Support, interactive training content and virtual devices and apps, providing flexible tools that help support teams and end users resolve issues quickly.
For NCTC member companies launching an MVNO service — or looking to enhance an existing one — Ozmo provides a unique library of virtual devices and support tools that cover the entire North American mobile phone market, enabling accurate, efficient support across a wide range of devices and platforms.
Helping independent providers compete and thrive
This partnership reflects a shared dedication to modernizing tech support for today’s communications providers and delivering a best-in-class user experience. By collaborating, Ozmo and NCTC are equipping independent operators with the advanced tools and technologies needed to deliver more streamlined service, drive customer loyalty and stay competitive in fast-changing competitive markets.
Visit our official partnership page to explore how Ozmo supports NCTC members, and dive deeper with our guide, Enterprise-level support, scaled for every provider, to learn how scalable, high-quality tools can empower both agents and customers.
