In the ever-evolving broadband industry, customer expectations are higher than ever. Delivering fast, reliable internet is no longer enough — providers must also offer seamless, high-quality support experiences. To help broadband service providers (BSPs) meet these demands, Ozmo has partnered with Calix to deliver an integrated solution that simplifies operations and enhances every customer interaction.
Elevating the customer experience with a unified support solution
This collaboration brings together the award-winning Calix Broadband Platform and Calix SmartLife™ managed services with Ozmo’s advanced support technology — empowering BSPs with tools to simplify operations and deliver fast, accurate support across every customer touchpoint.
"Broadband service providers today must deliver more than connectivity — they must create exceptional subscriber experiences from day one," said Stephen Eyre, Vice President of the Calix Partner Community. "The Calix Broadband Platform and SmartLife™ managed services empower BSPs to transform their business and truly enrich the communities they serve. Our partnership with Ozmo gives BSPs new tools to strengthen every customer interaction, boost satisfaction and stand apart in highly competitive markets. As our joint customers evolve to compete through the experiences they provide rather than the speeds they sell, Ozmo helps keep their support services a key differentiator. We are excited for the impact this will have."
Empowering support agents and subscribers alike
By leveraging Calix Service Cloud in combination with Ozmo’s extensible answer platform, BSPs of all sizes can deliver a seamless support experience that reduces resolution times, improves agent confidence and increases customer satisfaction. The partnership supports the Calix ongoing mission to help BSPs simplify their businesses, innovate for subscribers and grow value for their members, investors and communities while embracing innovation at scale.
"Calix has set the standard for enabling broadband service providers to innovate and grow," said Aaron Herrington, co-founder and Chief Growth Officer at Ozmo. "Together, we’re equipping support teams and subscribers with better tools, faster answers and a higher standard of service — at a time when customer expectations have never been higher."
The partnership offers BSPs an integrated solution to reduce call volume, alleviate pressure on support teams and allow end users to resolve technical issues independently. It also enables support agents to deliver consistent, accurate answers across channels, backed by the combined strengths of both platforms.
Together, Calix and Ozmo are helping BSPs deliver the kind of personalized, proactive support experiences that drive loyalty, reduce churn and differentiate their brands in an increasingly competitive market.
Curious about how the Ozmo and Calix partnership can transform your support experience? Discover more about this powerful collaboration and how it can benefit your business.
