Ozmo joined broadband and telecom leaders at NCTC's The Independent Show (TIS) 2026, held July 26-29 at Walt Disney World in Florida. The invite-only event brought together NCTC and ACA Connects members and partners to explore the trends shaping the future of broadband, mobile services, customer experience and artificial intelligence.
Throughout the event, discussions focused on how independent operators can drive growth, improve retention and deliver better customer experiences while managing costs. Mobile expansion, AI adoption and proactive support strategies emerged as key priorities across keynote presentations, breakout sessions and exhibitor conversations.
Reducing support costs through remote video resolution
At the Ozmo booth, reducing truck rolls was one of the most common topics among attendees. As providers continue looking for ways to lower operational costs and improve first-contact resolution, remote support tools are becoming increasingly important.
Ozmo's remote video support demonstrations generated strong interest by showing how agents can visually guide customers through router and connected-home troubleshooting. By giving agents a real-time view of the customer's environment, providers can resolve issues faster, improve customer confidence and avoid unnecessary technician visits.
Mobile becomes a key growth strategy
Another recurring theme was the growing role of mobile services within broadband providers' long-term growth strategies. Multiple sessions highlighted mobile as a critical extension of broadband, emphasizing bundled offerings, device programs and streamlined support models that help increase adoption and improve customer retention.
Industry experts shared strategies for launching and scaling mobile services, with a strong focus on subscriber acquisition, onboarding and long-term retention. Discussions reinforced that mobile is no longer viewed as a standalone offering but as an important part of a broader connectivity strategy.
Preparing for an AI-first future
Artificial intelligence was also a major focus of the event. Sessions explored practical AI implementation strategies, data governance considerations and approaches for protecting sensitive customer information while maintaining compliance.
Speakers encouraged providers to identify targeted use cases where AI can deliver immediate value while establishing the governance frameworks needed to support long-term adoption. The message was clear: successful AI initiatives require both innovation and responsible oversight.
Experience is the new differentiator
Customer experience remained a central theme throughout the conference. Speakers emphasized that network speed alone is no longer enough to differentiate providers. As operators expand into mobile services, adopt AI and look for ways to reduce support costs, delivering seamless, scalable customer experiences is becoming a business imperative.
As customer experience becomes a key differentiator, providers need support tools that drive faster resolutions and greater customer confidence. Learn how Ozmo helps leading telecom and broadband brands deliver seamless support across self-service and agent-assisted channels. Request a customized walkthrough to see Ozmo in action.
