MVNO Nation USA is back for another high-impact event — this time in Miami, Florida, on May 29–30, 2025. With over 150 industry leaders, innovators and decision-makers in attendance, this two-day event is a can’t-miss opportunity for anyone operating in or around the mobile virtual network operator (MVNO) space.
Designed to deliver actionable insights into the rapidly evolving MVNO landscape, the event features expert panels, interactive sessions and strategic discussions on market trends and opportunities. Whether you're looking to scale your operations, discover new business models or tap into niche markets, MVNO Nation USA has something for you.
A market in motion: Why MVNOs should pay attention
The global MVNO market is experiencing rapid growth. Valued at over $91 billion in 2024, it’s projected to reach more than $172 billion by 2032, according to Fortune Business Insights. This growth opens new doors, but it also creates new demands.
With a wave of niche MVNOs targeting everything from senior citizens to digital nomads, the landscape is becoming more competitive and specialized. Standing out requires unique offerings and exceptional customer experiences. In this high-pressure environment, a single bad service interaction can lead to customer churn, with 96% of customers saying they’ll leave after just one.
MVNO Nation USA offers a timely opportunity for providers to explore how to meet these growing demands while delivering differentiated, high-quality support.
Key themes to watch at MVNO Nation USA
Attendees can expect to walk away with practical strategies on topics like:
- New market opportunities: Why now is the time for MVNOs to grow in the US.
- Niche and underserved audiences: How to serve overlooked consumer segments with tailored mobile solutions.
- Innovative business models: Subscription services, community-led networks and other new revenue streams.
- Strategic partnerships: How to build stronger relationships with carriers and aggregators.
- Market challenges and resilience: Navigating regulatory hurdles and competitive threats.
Ozmo at MVNO Nation USA
Ozmo, a leading provider of tech support solutions for mobile and connected device ecosystems, will be on-site at booth #9 to showcase its self-serve and assisted support platform.
Ozmo’s mission is to help providers of all sizes deliver customer support that rivals the largest players in the industry. As digital support becomes a critical differentiator, Ozmo’s platform empowers organizations to meet growing customer expectations efficiently and at scale.
Ozmo’s VP of Sales, Troy Cross, will speak on Wednesday, May 29 in a session titled “Customer experience as a key differentiator to attract new customers and reduce churn.” This session will explore how MVNOs can improve retention and loyalty through effective, digital-first support strategies.
Attendees are invited to stop by booth #9 to see Ozmo’s tech support platform in action, including its latest Conversational Support feature. The Ozmo team will be available to discuss how providers can deliver scalable, high-quality support experiences that are consistent, efficient and built for today’s connected customers.
Interested in connecting with Ozmo at MVNO Nation USA 2025? Schedule a meeting with Ozmo’s team of experts to explore tailored solutions for your support needs.
Ozmo is also offering a limited number of complimentary tickets exclusively for MVNO and wholesale operator colleagues. To learn more about eligibility and how to register for a free ticket, contact sadie.conley[at]ozmo.com.
