Ozmo platform overview

Trusted leader in omnichannel tech support solutions

Comprehensive tech support platform

Ozmo’s comprehensive solution empowers businesses to resolve customer issues across every channel and stage of the lifecycle. With a single source of answers and a unified solution for self-serve and agent-assisted support, Ozmo simplifies tech support while reducing costs and driving satisfaction.

Explore Ozmo’s products

Ozmo for Agents

Equips contact center teams with virtual devices and apps that replicate physical smart devices, enabling agents to resolve complex interactions with ease. With remote video support and the ability to send self-serve materials, Ozmo enhances real-time solutions and post-call support.

Explore Ozmo for Agents

Ozmo Self Serve

Provides interactive tutorials for any device or app, allowing customers to resolve tech questions independently, saving time and resources. With easy integration and a robust API, Ozmo delivers personalized, consistent support across all channels.

Explore Ozmo Self Serve

Ozmo Answers API

An advanced API designed to integrate accurate, trusted tech support answers into AI-powered tools. Leveraging Ozmo Intelligence and natural language search, it delivers relevant solutions directly from Ozmo’s authoritative answer repository, enhancing virtual assistants and other AI frameworks with reliable, actionable support.

Explore Ozmo Answers API

Enterprise-grade platform

SOC 2 certified

Ozmo supports some of the world’s largest telecommunications and broadband providers, along with hundreds of millions of their subscribers. Rest assured that our enterprise-grade platform is secured, reliable and trusted.

Explore all features

Virtual devices and apps

Emulate the exact functionality of physical devices and live applications, enabling agents to guide customers through thousands of pathways — from setup to advanced troubleshooting.

See virtual devices and apps

Interactive tutorials

Guide customers step-by-step through common device or app actions in a self-paced, visual format, delivering comprehensive support for every unique device and operating system.

See interactive tutorials

Remote video

Live camera view lets agents see what customers see in real time, with tools like live markup and OCR to resolve hardware and configuration issues quickly.

See remote video

Conversational support

Leverages generative AI to provide customers with authoritative, personalized answers for complex device and app issues, empowering self-resolution and driving call deflection.

See conversational support

Troubleshooting

Curated topics using real customer insights and agent interactions to provide step-by-step solutions for common issues, helping customers and agents resolve problems quickly across all channels.

See troubleshooting

Sharing answers

Agents can send interactive tutorials directly to customers via email or SMS, reinforcing support provided during the interaction while promoting self-serve tools for future use.

See send-a-tutorial

Don't just take our word for it

Ozmo's interactive tutorial continues to be one of my favorite features, because it delivers an easy-to-understand, step-by-step visual representation of the function you want to access.

-Tom's Guide, "The Best (and Worst) Phone Carrier Customer Support"

It is such a great help. This is a tool that I would use every day. This will make troubleshooting a lot easier on my end.

-Direct feedback from a contact center agent

Easy to use, understand and easy to navigate. The learning curve is a challenge for this new phone and almost impossible without the kind of info Ozmo provides.

-Direct feedback from an Ozmo self-serve user

This tool is perfect. It gives the customer more confidence that we know exactly what we are doing.