Ozmo at Calix ConneXions 2026: Improving broadband support with visual solutions

Calix ConneXions 2026, held Oct. 19-20 in Las Vegas, brought broadband industry leaders together to explore how agentic artificial intelligence (AI) can improve operational efficiency, subscriber experiences and business growth. As an official Calix solution partner, Ozmo returned to ConneXions for its second year exhibiting, connecting with dozens of internet service providers (ISPs) to discuss how visual support can improve customer service and resolve technical issues more efficiently.

Key takeaways from ConneXions 2026

This year's event focused on moving AI from concept to execution, with an emphasis on practical applications that deliver measurable business outcomes. Key themes included:

• AI-driven operations: How agentic AI can streamline workflows, simplify operations and help providers work more efficiently.

• Subscriber experience and loyalty: How providers can differentiate their services by delivering better customer experiences and strengthening subscriber relationships.

• Measurable business outcomes: How technology investments can translate into operational improvements, subscriber growth and long-term business value.

These themes reinforce the importance of pairing new technology with practical solutions that address the everyday challenges broadband providers face, particularly in customer support.

Bringing visual support to broadband providers

The Ozmo team at Calix ConneXions 2026

Remote video and Ozmo's visual support platform were key highlights of conversations at ConneXions. As broadband providers look for ways to modernize customer support, visual tools offer a practical way to help agents understand and resolve issues that can be difficult to diagnose through conversation alone.

With live remote video, agents can see what subscribers see, providing greater visibility into equipment, connectivity and setup challenges. This visual context helps agents guide customers through troubleshooting steps and identify potential solutions without relying solely on verbal descriptions.

Ozmo's platform extends beyond remote video to combine visual support with virtual device and app emulations, interactive tutorials and content-sharing tools. These capabilities help support teams deliver accurate, guided assistance across thousands of devices, applications and service environments.

By bringing these tools together in one platform, Ozmo helps broadband providers address a range of customer support needs, from basic setup questions to more complex technical issues.

Connecting better support with business outcomes

Effective customer support is an important part of the subscriber experience. When customers struggle to set up equipment, resolve connectivity issues or use connected devices, the resulting frustration can affect satisfaction and loyalty.

Ozmo helps providers address these challenges by equipping support teams with tools to troubleshoot more effectively and guide customers toward resolution. Potential benefits include:

• Faster issue resolution: Give agents visual context to better understand problems and guide troubleshooting.

• Improved subscriber experiences: Make technical support easier to follow with clear, visual guidance.

• Lower support costs: Help resolve eligible issues remotely and reduce unnecessary technician dispatches.

• More effective support workflows: Complement existing self-service and AI initiatives with visual assistance when customers need additional help.

  
  

These capabilities can help providers connect investments in customer experience and operational efficiency with the practical challenges their support teams face every day.

Making innovation practical

Calix ConneXions 2026 highlighted the broadband industry's focus on applying AI and innovation to improve subscriber experiences and business performance. As providers pursue these goals, visual support offers a practical way to improve troubleshooting and make customer interactions more effective.

Ozmo's visual support platform helps broadband providers bridge the gap between technology and customer needs, enabling agents to see, guide and support subscribers through technical challenges. By combining remote video with interactive and simulated support tools, Ozmo helps providers deliver more effective assistance throughout the subscriber journey.

Connect with Ozmo at an upcoming industry event or schedule a customized product walkthrough to see how visual support can improve subscriber experiences and support efficiency.