Retail support that drives sales

Give your team the tools they need to assist customers effectively in your store.

Improve in-store customer experiences with quick access to product information and support solutions.

Retail support that drives sales

Give your team the tools they need to assist customers effectively in your store.

Improve in-store customer experiences with quick access to product information and support solutions.

Retail support that drives sales

Give your team the tools they need to assist customers effectively in your store.

Improve in-store customer experiences with quick access to product information and support solutions.

Top-of-the-line call center training with Ozmo
Top-of-the-line call center training with Ozmo
How Ozmo’s retail support can help your team
Key benefits — Ozmo
TELUS logo

Knowledgeable support leads to increased sales and better CX

Retail stores are key touchpoints for customers exploring new products. A knowledgeable team that answers questions, troubleshoots and recommends solutions builds loyalty and drives revenue.

Tablet and phone with self-serve support content

Knowledgeable support leads to increased sales and better CX

Retail stores are key touchpoints for customers exploring new products. A knowledgeable team that answers questions, troubleshoots and recommends solutions builds loyalty and drives revenue.

Tablet and phone with self-serve support content

Knowledgeable support leads to increased sales and better CX

Retail stores are key touchpoints for customers exploring new products. A knowledgeable team that answers questions, troubleshoots and recommends solutions builds loyalty and drives revenue.

Tablet and phone with self-serve support content

How Ozmo’s retail support can help your team

Educate customers on full scope of offerings, services and products

In-store associates can easily access up-to-date information on devices and apps — helping them provide accurate recommendations and increase sales.

Virtual device and app library

Educate customers on full scope of offerings, services and products

In-store associates can easily access up-to-date information on devices and apps — helping them provide accurate recommendations and increase sales.

Virtual device and app library

Educate customers on full scope of offerings, services and products

In-store associates can easily access up-to-date information on devices and apps — helping them provide accurate recommendations and increase sales.

Virtual device and app library

Enable customers to troubleshoot effectively, without needing to walk into a store

Give customers access to self-serve troubleshooting tools, allowing them to resolve issues quickly and reducing strain on in-store and contact center teams.

Interactive troubleshooting tutorial

Enable customers to troubleshoot effectively, without needing to walk into a store

Give customers access to self-serve troubleshooting tools, allowing them to resolve issues quickly and reducing strain on in-store and contact center teams.

Interactive troubleshooting tutorial

Enable customers to troubleshoot effectively, without needing to walk into a store

Give customers access to self-serve troubleshooting tools, allowing them to resolve issues quickly and reducing strain on in-store and contact center teams.

Interactive troubleshooting tutorial

Speed up time-to-value for sales and support teams with rapid onboarding to your product offerings

With Ozmo’s interactive virtual device tours and agent support tools, retail teams can efficiently assist customers and confidently answer complex tech questions.

Device tour highlighting the power button on a phone

Speed up time-to-value for sales and support teams with rapid onboarding to your product offerings

With Ozmo’s interactive virtual device tours and agent support tools, retail teams can efficiently assist customers and confidently answer complex tech questions.

Device tour highlighting the power button on a phone

Speed up time-to-value for sales and support teams with rapid onboarding to your product offerings

With Ozmo’s interactive virtual device tours and agent support tools, retail teams can efficiently assist customers and confidently answer complex tech questions.

Device tour highlighting the power button on a phone

How to drive sales with Ozmo’s support solutions

Boost customer retention and loyalty

Providing fast, effective support improves the customer experience, increasing trust and brand loyalty.

Boost customer retention and loyalty

Providing fast, effective support improves the customer experience, increasing trust and brand loyalty.

Boost customer retention and loyalty

Providing fast, effective support improves the customer experience, increasing trust and brand loyalty.

Drive sales of value-added services

Informed customers are more likely to purchase premium plans, accessories and additional services.

Drive sales of value-added services

Informed customers are more likely to purchase premium plans, accessories and additional services.

Drive sales of value-added services

Informed customers are more likely to purchase premium plans, accessories and additional services.

Improved handle times and resolution rates

With 24/7 access to troubleshooting and product insights, teams can reduce support times and increase sales.

Improved handle times and resolution rates

With 24/7 access to troubleshooting and product insights, teams can reduce support times and increase sales.

Improved handle times and resolution rates

With 24/7 access to troubleshooting and product insights, teams can reduce support times and increase sales.

Strengthen your retail support strategy

Give your team the resources needed to provide expert support, resolve issues quickly and drive more sales.

Strengthen your retail support strategy

Give your team the resources needed to provide expert support, resolve issues quickly and drive more sales.

Strengthen your retail support strategy

Give your team the resources needed to provide expert support, resolve issues quickly and drive more sales.