CAPABILITIES
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CAPABILITIES
Products
Resources
The Ozmo support platform
A single platform for complex device and app support
The Ozmo support platform delivers seamless, visual and personalized experiences across all digital channels.
The Ozmo support platform
A single platform for complex device and app support
The Ozmo support platform delivers seamless, visual and personalized experiences across all digital channels.
The Ozmo support platform
A single platform for complex device and app support
The Ozmo support platform delivers seamless, visual and personalized experiences across all digital channels.
Trusted leader in omnichannel tech support solutions
Comprehensive tech support platform
Ozmo’s comprehensive solution empowers businesses to resolve customer issues across every channel and stage of the lifecycle. With a single source of answers and a unified solution for self-serve and agent-assisted support, Ozmo simplifies tech support while reducing costs and driving satisfaction.
Trusted leader in omnichannel tech support solutions
Comprehensive tech support platform
Ozmo’s comprehensive solution empowers businesses to resolve customer issues across every channel and stage of the lifecycle. With a single source of answers and a unified solution for self-serve and agent-assisted support, Ozmo simplifies tech support while reducing costs and driving satisfaction.
Trusted leader in omnichannel tech support solutions
Comprehensive tech support platform
Ozmo’s comprehensive solution empowers businesses to resolve customer issues across every channel and stage of the lifecycle. With a single source of answers and a unified solution for self-serve and agent-assisted support, Ozmo simplifies tech support while reducing costs and driving satisfaction.
EXPLORE OZMO'S PRODUCTS
Ozmo for Agents
Equips contact center teams with virtual devices and apps that replicate physical smart devices, enabling agents to resolve complex interactions with ease. With remote video support and the ability to send self-serve materials, Ozmo enhances real-time solutions and post-call support.
Ozmo Self Serve
Provides interactive tutorials for any device or app, allowing customers to resolve tech questions independently, saving time and resources. With easy integration and a robust API, Ozmo delivers personalized, consistent support across all channels.
Ozmo Answers API
An advanced API designed to integrate accurate, trusted tech support answers into Al-powered tools. Leveraging Ozmo Intelligence and natural language search, it delivers relevant solutions directly from Ozmo's authoritative answer repository, enhancing virtual assistants and other Al frameworks with reliable, actionable support.
Ozmo for Agents
Ozmo Self Serve
Ozmo Answers API
Ozmo for Agents
Equips contact center teams with virtual devices and apps that replicate physical smart devices, enabling agents to resolve complex interactions with ease. With remote video support and the ability to send self-serve materials, Ozmo enhances real-time solutions and post-call support.
Ozmo Self Serve
Provides interactive tutorials for any device or app, allowing customers to resolve tech questions independently, saving time and resources. With easy integration and a robust API, Ozmo delivers personalized, consistent support across all channels.
Ozmo Answers API
An advanced API designed to integrate accurate, trusted tech support answers into Al-powered tools. Leveraging Ozmo Intelligence and natural language search, it delivers relevant solutions directly from Ozmo's authoritative answer repository, enhancing virtual assistants and other Al frameworks with reliable, actionable support.
Enterprise-grade platform
SOC 2 certified
Ozmo supports some of the world’s largest telecommunications and broadband providers, along with hundreds of millions of their subscribers. Rest assured that our enterprise-grade platform is secured, reliable and trusted.
Driving the results that matter across verticals
Virtual devices and apps
Emulate the exact functionality of physical devices and live applications, enabling agents to guide customers through thousands of pathways — from setup to advanced troubleshooting.
Virtual devices and apps
Emulate the exact functionality of physical devices and live applications, enabling agents to guide customers through thousands of pathways — from setup to advanced troubleshooting.
Virtual devices and apps
Emulate the exact functionality of physical devices and live applications, enabling agents to guide customers through thousands of pathways — from setup to advanced troubleshooting.
Interactive tutorials
Guide customers step-by-step through common device or app actions in a self-paced, visual format, delivering comprehensive support for every unique device and operating system.
Interactive tutorials
Guide customers step-by-step through common device or app actions in a self-paced, visual format, delivering comprehensive support for every unique device and operating system.
Interactive tutorials
Guide customers step-by-step through common device or app actions in a self-paced, visual format, delivering comprehensive support for every unique device and operating system.
Remote video
Live camera view lets agents see what customers see in real time, with tools like live markup and OCR to resolve hardware and configuration issues quickly.
Remote video
Live camera view lets agents see what customers see in real time, with tools like live markup and OCR to resolve hardware and configuration issues quickly.
Remote video
Live camera view lets agents see what customers see in real time, with tools like live markup and OCR to resolve hardware and configuration issues quickly.
Conversational support
Leverages generative AI to provide customers with authoritative, personalized answers for complex device and app issues, empowering self-resolution and driving call deflection.
Conversational support
Leverages generative AI to provide customers with authoritative, personalized answers for complex device and app issues, empowering self-resolution and driving call deflection.
Conversational support
Leverages generative AI to provide customers with authoritative, personalized answers for complex device and app issues, empowering self-resolution and driving call deflection.
Troubleshooting
Curated topics using real customer insights and agent interactions to provide step-by-step solutions for common issues, helping customers and agents resolve problems quickly across all channels.
Troubleshooting
Curated topics using real customer insights and agent interactions to provide step-by-step solutions for common issues, helping customers and agents resolve problems quickly across all channels.
Troubleshooting
Curated topics using real customer insights and agent interactions to provide step-by-step solutions for common issues, helping customers and agents resolve problems quickly across all channels.
Sharing answers
Agents can send interactive tutorials directly to customers via email or SMS, reinforcing support provided during the interaction while promoting self-serve tools for future use.
Sharing answers
Agents can send interactive tutorials directly to customers via email or SMS, reinforcing support provided during the interaction while promoting self-serve tools for future use.
Sharing answers
Agents can send interactive tutorials directly to customers via email or SMS, reinforcing support provided during the interaction while promoting self-serve tools for future use.
Don't just take our word for it
Ozmo's interactive tutorial continues to be one of my favorite features, because it delivers an easy-to-understand, step-by-step visual representation of the function you want to access.
Tom's Guide, "The Best (and Worst) Phone Carrier Customer Support"
It is such a great help. This is a tool that I would use every day. This will make troubleshooting a lot easier on my end.
Direct feedback from a contact center agent
Easy to use, understand and easy to navigate. The learning curve is a challenge for this new phone and almost impossible without the kind of info Ozmo provides.
Direct feedback from an Ozmo self-serve user
Ozmo's interactive tutorial continues to be one of my favorite features, because it delivers an easy-to-understand, step-by-step visual representation of the function you want to access.
Tom's Guide, "The Best (and Worst) Phone Carrier Customer Support"
It is such a great help. This is a tool that I would use every day. This will make troubleshooting a lot easier on my end.
Direct feedback from a contact center agent
Easy to use, understand and easy to navigate. The learning curve is a challenge for this new phone and almost impossible without the kind of info Ozmo provides.
Direct feedback from an Ozmo self-serve user
Want to see the Ozmo platform for yourself?
Discover how Ozmo’s comprehensive platform can transform your support experience for both agents and customers.
Want to see the Ozmo platform for yourself?
Discover how Ozmo’s comprehensive platform can transform your support experience for both agents and customers.
Want to see the Ozmo platform for yourself?
Discover how Ozmo’s comprehensive platform can transform your support experience for both agents and customers.
FEATURES
INDUSTRIES
Resources
Ponerse en contacto
© 2026 Ozmo Incorporated. Todos los derechos reservados. Privacidad y Condiciones.
FEATURES
INDUSTRIES
Resources
Ponerse en contacto
© 2026 Ozmo Incorporated. Todos los derechos reservados. Privacidad y Condiciones.
FEATURES
INDUSTRIES
Resources
Ponerse en contacto
© 2026 Ozmo Incorporated. Todos los derechos reservados. Privacidad y Condiciones.