Tech support solutions for wearables

Decrease contact center transfers by 4-7X with Ozmo

Enable your customers to get the most out of your smartwatches and other wearable offerings

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The leading tech support platform

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Advance your wireless tech support today with Ozmo

With Ozmo’s omnichannel customer support platform, your business will cut costs by spending less on physical devices and simple inquiries that can be solved in digital channels.

Your team can expect an increase in customer satisfaction and call deflection through a single, authoritative source of digital support.

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    Key benefits for wearable providers

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    Reduce customer churn

    With the Ozmo platform, your customers will have options for how and where they receive support. Our omnichannel solution allows you to meet customers in their preferred support channels.

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    Drive efficiencies

    Ozmo solutions provide a single source of high quality, consistent answers. Through automated support, your business will remove redundant, manual internal processes helping to drive efficiencies within your wireless support operations.

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    Cut costs with scalable support

    Ozmo’s turnkey solution minimizes the need for physical device libraries while reducing the volume of calls in your support center, therefore slashing overhead costs for your business.

    Ozmo's omnichannel platform

    Ozmo for Agents

    Contact center support solution

    Transform your contact center into a primary driver of increased customer satisfaction and retention with Ozmo for Agents. Ozmo’s unique contact center solution helps solve complex tech support issues, providing the necessary tools for agents to address customer needs quickly and confidently. Our assisted support solution offers access to key features, including hundreds of virtual devices and apps across thousands of key topics, for ease of use and customer satisfaction.

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    Ozmo Self Serve

    Self-serve support solution

    Ozmo Self Serve provides 24/7 access to consistent, accurate answers across all digital channels. Regardless of channel preference, our digital support solution caters to a wide range of device, app and service-specific needs. From presale education to post-sale support and more, Ozmo’s self-serve solution has it all.

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    Onboarding support solution

    Streamline your customer onboarding process with Ozmo’s service adoption support tools. With Ozmo, your business can drive successful onboarding experiences that ensure customers are educated on how to get the most out of their technology on day one. Whether you’re onboarding customers to new wearable products, services, devices or apps, our goal is to increase product and feature adoption and reduce churn.

    The leading tech support solution for wearable providers

    For wireless providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. With Ozmo’s customer-centric solution you can expect to cut costs while simultaneously improving customer service. Whether your business is a global group of large mobile network operators, a regionally-focused enterprise, a mobile virtual network operator (MVNO) or offers business process outsourcing (BPO) for wireless, we are here to help.

    Tech support solutions for wearable support

    Learn more about how Ozmo assists wireless service providers. Whether your business is interested in assisted support, self support or service adoption, our omnichannel platform is equipped to handle it all.