Tech support solutions for connected home
Enable your customers to get the most out of your connected home offerings with dedicated support
The leading tech support platform
Advance your connected home tech support today with Ozmo
With Ozmo’s omnichannel customer support platform, your business will cut costs by spending less on physical devices and simple inquiries that can be solved in digital channels.
Your team can expect an increase in customer satisfaction and call deflection through a single, authoritative source of digital support.
Key benefits for connected home providers
Provide up-to-date solutions
Stay ahead of the hardware and software updates with up-to-date and reliable technology support. With Ozmo your support teams can easily navigate through their support interactions with the Ozmo for Agents platform and utilize key features to send accurate answers instantly to customers.
Drive digital adoption
Connected home setup and configuration can be complicated for some customers. Without proper support, your business risks an increase in product returns, customer churn and decreased satisfaction. Ozmo Self Serve helps your customers maximize the value of fostering a truly automated home.
Increase call deflection
Connected home devices, apps and ecosystems can leave customers with many questions. With Ozmo's self-serve solutions, your business will see a significant increase in call deflection, which allows your team to preserve valuable resources needed to solve more complex connected home support issues.
Ozmo's omnichannel platform
Ozmo for Agents
Contact center support solution
Transform your contact center into a primary driver of increased customer satisfaction and retention with Ozmo for Agents. Ozmo’s unique contact center solution helps solve complex tech support issues, providing the necessary tools for agents to address customer needs quickly and confidently. Our assisted support solution offers access to key features, including hundreds of virtual devices and apps across thousands of key topics, for ease of use and customer satisfaction.
Ozmo Self Serve
Self-serve support solution
Ozmo Self Serve provides 24/7 access to consistent, accurate answers across all digital channels. Regardless of channel preference, our digital support solution caters to a wide range of device, app and service-specific needs. From presale education to post-sale support and more, Ozmo’s self-serve solution has it all.
Onboarding support solution
Streamline your customer onboarding process with Ozmo’s service adoption support tools. With Ozmo, your business can drive successful onboarding experiences that ensure customers are educated on how to get the most out of their technology on day one. Whether you’re onboarding customers to new products, services, devices or apps, our goal is to increase product and feature adoption and reduce churn.
The leading tech support solutions for connected home
Interconnectivity throughout the home is more advanced now than ever before. From smart speakers and thermostats to home security systems, support for these devices and the apps that drive them is required at every stage of the customer lifecycle. With Ozmo’s dedicated connected home support, your business can increase customer satisfaction and call deflection with the power of self-serve tools and unmatched agent assistance. Drive digital adoption among your customers by providing the most up-to-date answers and solutions directly to them at any time through any channel.