Tech support solutions for business voice
Enable your customers to get the most out of your business voice solutions with dedicated support
The leading tech support platform
Advance your business voice tech support today with Ozmo
With Ozmo’s omnichannel customer support platform, your business will cut costs by spending less on physical devices and simple inquiries that can be solved in digital channels.
Your team can expect an increase in customer satisfaction and call deflection through a single, authoritative source of digital support.
Key benefits for unified communication providers
Drive digital adoption
With Ozmo's business voice solution, your teams will have full access to device and app support including desktop VoIP phones along with critical account app access to answer any support question, regardless of how complex, independently and effectively.
Boost customer satisfaction
By providing a comprehensive self-serve portal to your customers and working with them in their preferred channels for their UC support, your business is more likely to retain a loyal customer base.
Cut costs with scalable support
With Ozmo's omnichannel platform, your team will have access to personalized support solutions, so you’ll never have to worry about spending too much money on maintaining physical devices in the contact center again.
Ozmo's omnichannel platform
Ozmo for Agents
Contact center support solution
Transform your contact center into a primary driver of increased customer satisfaction and retention with Ozmo for Agents. Ozmo’s unique contact center solution helps solve complex tech support issues, providing the necessary tools for agents to address customer needs quickly and confidently. Our assisted support solution offers access to key features, including hundreds of virtual devices and apps across thousands of key topics, for ease of use and customer satisfaction.
Ozmo Self Serve
Self-serve support solution
Ozmo Self Serve provides 24/7 access to consistent, accurate answers across all digital channels. Regardless of channel preference, our digital support solution caters to a wide range of device, app and service-specific needs. From presale education to post-sale support and more, Ozmo’s self-serve solution has it all.
Service adoption
Onboarding support solution
Streamline your customer onboarding process with Ozmo’s service adoption support tools. With Ozmo, your business can drive successful onboarding experiences that ensure customers are educated on how to get the most out of their technology on day one. Whether you’re onboarding customers to new products, services, devices or apps, our goal is to increase product and feature adoption and reduce churn.
The leading tech support solution for business voice
Unified communications (UC) and Voice Over Internet Protocal (VoIP) serve integral roles in most companies by keeping businesses and their customers connected. At Ozmo, our team of experts are dedicated to ensuring your organization can get the most of their business communication solutions by providing all-in-one support that’s targeted to your company’s goals.
With Ozmo’s omnichannel support platform, your agents have access to a variety of robust solutions to set your business and customers up for success. These include virtual VoIP devices and both the administrative and unified communications apps that are core to your business services. With the help of accurate self-serve support solutions, your business can help drive digital adoption among your customers, resulting in significant annual cost savings and improvement to your customer satisfaction rate.