The "everywhere" bank: Mastering the unified customer journey across web, app and branch
Date:
Time:
1:00 pm - 1:45 pm EDT
Location:
Eastern Daylight Time (EDT).
This is an on-demand webinar that took place Jun 10, 2026.
Banking customers often start a journey in their banking app and finish it in a branch or on a call. This webinar will cover strategies for maintaining a single source of truth for support across all channels to ensure a consistent customer experience.
Key takeaways: How to unify support channels with one “single source of truth”
How to increase first call resolution (FCR) and save agents’ time with interactive visual guidance
A checklist for auditing and optimizing your banking and financial services digital onboarding process
Speakers: Chris Barnett, Strategic Advisor and CEO of Barnett Strategies; Troy Cross, VP of Sales at Ozmo; Ben Smith, Director of Product Development at Ozmo.
View on-demand session
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