Tech support solutions for device insurance providers

The leading tech support platform

Advance your device insurance tech support today with Ozmo

With Ozmo’s omnichannel customer support platform, your business will cut costs by spending less on physical devices and simple inquiries that can be solved in digital channels.

Your team can expect an increase in customer satisfaction and call deflection through a single, authoritative source of digital support.

Key benefits for device insurance providers

Reduce insurance claims

What sets device insurance providers apart is the attention to personalized customer service. Ozmo’s platform offers seamless support interactions while simultaneously reducing the number of insurance claims by providing up-to-date answers across all devices, apps and services.

Competitive edge

Gain a competitive edge through our omnichannel platform. Our all-in-one capabilities provide the necessary toolset to build a team of knowledgeable agents ready to answer any inquiries and self-support tools for those customers that prefer to solve issues on their own.

Best-in-class support

For customers, comprehensive device protection is what makes insurance worth the added expense. With Ozmo’s platform, your user base can expect premium support excellence that ensures first contact resolution and a consistently high Net Promoter Score.

Ozmo's omnichannel platform

Ozmo for Agents

Contact center support solution

Transform your contact center into a primary driver of increased customer satisfaction and retention with Ozmo for Agents. Ozmo’s unique contact center solution helps solve complex tech support issues, providing the necessary tools for agents to address customer needs quickly and confidently. Our assisted support solution offers access to key features, including hundreds of virtual devices and apps across thousands of key topics, for ease of use and customer satisfaction.

Ozmo Self Serve

Self-serve support solution

Ozmo Self Serve provides 24/7 access to consistent, accurate answers across all digital channels. Regardless of channel preference, our digital support solution caters to a wide range of device, app and service-specific needs. From presale education to post-sale support and more, Ozmo’s self-serve solution has it all.

Service adoption

Onboarding support solution

Streamline your customer onboarding process with Ozmo’s service adoption support tools. With Ozmo, your business can drive successful onboarding experiences that ensure customers are educated on how to get the most out of their technology on day one. Whether you’re onboarding customers to new products, services, devices or apps, our goal is to increase product and feature adoption and reduce churn.

The leading tech support solutions for device insurance

With Ozmo’s solutions, insurance providers are equipped with the tools to provide the ultimate customer-centric experience. Having the ability to maintain and increase customer loyalty is essential to your business. Reduce manual processes and improve your offering to secure more enterprise contracts, and better serve the customers that expect premium support from your business. With Ozmo you can expect your business to gain new capabilities to improve customer satisfaction that goes above and beyond the competition.