Tech support solutions for device hardware
Enable your customers to get the most out of your hardware offerings with dedicated support
The leading tech support platform
Advance your device hardware tech support today with Ozmo
With Ozmo’s omnichannel customer support platform, your business will cut costs by spending less on physical devices and simple inquiries that can be solved in digital channels.
Your team can expect an increase in customer satisfaction and call deflection through a single, authoritative source of digital support.
Key benefits for device hardware providers
Eliminate manual processes by outsourcing support
With Ozmo, your agents will spend less time searching for answers and manually inputting customer data. Automation will reduce AHT allowing your teams to handle more requests while delivering expectational customer service.
Unlock customer insights
Learn more about your customer base through interactions with your hardware and the pain points they experience or answers they seek. With Ozmo’s robust user base and data-driven model to support, you can glean new insights from users of your hardware.
Build brand loyalty
Ensure customer satisfaction and retention by offering premium support throughout the customer lifecycle. Keep customers coming back to your brand year after year, hardware upgrade after hardware upgrade with unparalleled customer service.
Ozmo's tech support platform
Ozmo for Agents
Contact center support solution
Transform your contact center into a primary driver of increased customer satisfaction and retention with Ozmo for Agents. Ozmo’s unique contact center solution helps solve complex tech support issues, providing the necessary tools for agents to address customer needs quickly and confidently. Our assisted support solution offers access to key features, including hundreds of virtual devices and apps across thousands of key topics, for ease of use and customer satisfaction.
Ozmo Self Serve
Self-serve support solution
Ozmo Self Serve provides 24/7 access to consistent, accurate answers across all digital channels. Regardless of channel preference, our digital support solution caters to a wide range of device, app and service-specific needs. From presale education to post-sale support and more, Ozmo’s self-serve solution has it all.
Service adoption
Onboarding support solution
Streamline your customer onboarding process with Ozmo’s service adoption support tools. With Ozmo, your business can drive successful onboarding experiences that ensure customers are educated on how to get the most out of their technology on day one. Whether you’re onboarding customers to new products, services, devices or apps, our goal is to increase product and feature adoption and reduce churn.
The leading tech support solution for device hardware
Ozmo’s robust answers platform is equipped to solve for the questions your customers face about your products, related apps and services and the ecosystems in which they operate. Build brand loyalty and improve customer satisfaction with always up-to-date answers that meet your customers in their preferred channels, be it self-serve or assisted. Empower customers to get the most out of your hardware with a frictionless onboarding experience with Ozmo.