Tech support solutions for enterprise app providers
Enable your customers to get the most out of your apps with dedicated support
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Advance your app support today with Ozmo
Experience the power of Ozmo’s enterprise app support firsthand. Sign up for a free trial to see how our solutions can enhance your customer service, streamline operations and reduce support costs.
Key benefits for app providers
Enhanced support capabilities
Access full app functionality with Ozmo’s provisioned app emulations, giving agents the tools they need to solve complex issues effectively.
Strategic integration
Integrate tutorials for common support issues directly within your app, guiding customers effectively and preventing escalations.
Digital adoption
Drive app downloads and increase digital adoption by equipping agents with tools like send-a-tutorial and virtualized app versions, encouraging users to engage more with your app.
Ozmo's comprehensive support platform
Ozmo for Agents
Contact center support solution
Transform your contact center into a primary driver of increased customer satisfaction and retention with Ozmo for Agents. Ozmo’s unique contact center solution helps solve complex tech support issues, providing the necessary tools, including virtual devices and apps along with remote video support, for agents to address customer needs quickly and confidently.
Ozmo Self Serve
Self-serve support solution
Ozmo Self Serve provides 24/7 access to consistent, accurate answers across all digital channels. Regardless of channel preference, our digital support solution caters to a wide range of device, app and service-specific needs. From presale education to post-sale support and personalized conversational support, Ozmo’s self-serve solution has it all.
Service adoption
Onboarding support solution
Streamline your customer onboarding process with Ozmo’s service adoption support tools. With Ozmo, your business can drive successful onboarding experiences that ensure customers are educated on how to get the most out of their technology on day one. Whether you’re onboarding customers to new products, services, devices or apps, our goal is to increase product and feature adoption and reduce churn.
Tech support solutions for app providers
As apps become central to managing hardware and services, it’s essential to equip your team with the right tools and training to handle any customer query. Ozmo offers advanced app emulations and self-serve content to empower agents and customers alike.