Ozmo's video customer service

Leverage device and app video customer service to increase NPS.

Ozmo's video customer service consists of video tutorials that can be accessed through your digital channels. Advance your team's self-serve resources with Ozmo's seamless, easy-to-follow tech support videos.

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    Ozmo is trusted by leading enterprises

    Key benefits of Ozmo's video customer service

    Ozmo's guided, easy-to-follow video tutorials can be accessed through your digital channels by customers seeking out tech support in their preferred format, enabling them with fast and straightforward answers to solve their own questions.

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    More seamless onboarding

    Drive successful onboarding experiences through high-quality, straightforward videos that ensure customers are educated on how to get the most out of their technology on day one. Our goal is to increase product and feature adoption and reduce churn.

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    Answers optimized for learning

    Research has found that the brain can process videos 60,000 times faster than text. Having video customer service available for your customers ensures that they can find answers in their preferred learning style.

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    Reduce support costs with happier customers

    Having video customer service available empowers customers to solve their own device and app questions and makes them happier with their service providers. Happier customers lead to an increase in retention rates and NPS.

    Schedule your free demo today

    Request a free, no obligation demo with an Ozmo expert to learn more about our video customer support solution. Someone will be in touch right away.

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    Learn more about the Ozmo platform

    There's more to Ozmo than video customer service. As the leading provider of self support and assisted support solutions, Ozmo’s omnichannel platform helps enterprises solve device and app support across many verticals.

    Wireless

    Optimize your support for effectiveness through self-support solutions that empower customers to solve issues on their own. Drive customer inquiries to low-cost, digital channels while improving the experience with always up-to-date answers.

    Hardware

    Promote brand loyalty by providing customers with the support they need for your unique products in the digital channels they prefer. With Ozmo self serve, you can leverage a single source of answers to improve NPS and ensure each touchpoint with customers is a positive one.

    Insurance

    Set your business apart from the competition and provide the best-in-class support experience that your customers care so much about. By giving customers access to self-serve tools in the channels they prefer, you can increase customer loyalty and retention.

    Home internet

    Empower your customers with self-serve support for their do-it-yourself (DIY) home internet activation. With the right tools, your customers will be able to answer their home internet questions confidently and independently.

    Connected home

    Provide the most up-to-date answers and solutions directly to your customers at any time through any channel. With Ozmo self-serve, your business will see a significant increase in customer satisfaction and digital adoption.

    Business voice

    Ozmo self-serve offers your customers access to variety of unified communications (UC) and voice over internet protocol (VoIP) devices and apps to help drive digital adoption and boost customer satisfaction.