Ozmo for telecom

Empowering telecom providers with the tools to increase their customer base and reduce costs

For telecom providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. Customer experience is imperative to the success of your business. In the past, telecom providers have relied on voice expertise and in-person interactions for customer support. Today, digital transformation is rapidly changing consumer behavior resulting in higher customer expectations for a seamless, personalized experience.

We recognize the importance of customer experience and cost containment. By moving your support operations to Ozmo’s customer-centric solution you can expect to cut costs while simultaneously improving customer service. Ozmo’s robust capabilities will help you reduce churn, drive operational efficiencies and ensure that you stay ahead of the competition in customer experience. Whether your business is a global operation or a regionally focused enterprise, a mobile virtual network operator, or an outsource call center, we are here to help.

Key telecom benefits

Grow your customer base for telecom

Reducing churn while increasing your customer base

With the Ozmo platform, your customers will have options for how and where they receive support.

Efficiency for telecom providers

Driving efficiencies

Ozmo solutions provide a single source of high quality, consistent answers. Through automated support, your business will remove redundant, manual internal processes helping to drive efficiencies within your support operations.

Cut costs for telecom providers

Cutting costs

Ozmo’s turnkey solution minimizes the need for physical device libraries while reducing the volume of calls in your support center. Through our platform agents have access to a single source of answers through our comprehensive, virtual device and app library.

Related case studies

Read the case studies from Ozmo’s experts about how we support telecom providers through our scalable platform.

Telecom solutions

Learn more about how Ozmo assists telecom providers. Whether your business is interested in assisted support, self support or service adoption our omnichannel platform is equipped to handle it all.