Ozmo Insights

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    Ozmo to offer free virtual device access in response to COVID-19

    As we all adapt to the current reality with the spread of COVID-19, Ozmo will support both enterprises and their customers as they face the uncertainties and complexities that result from a pandemic. To do our part, we are offering free access to our Ozmo for Agents platform that features hundreds of virtual devices now through June 15, 2020 with no strings attached.

     

    Ozmo to share 2020 and beyond strategic roadmap at MWC

    For the fourth consecutive year, Ozmo is excited to exhibit its one-of-a-kind support platform at Mobile World Congress. This year at MWC, Ozmo will demonstrate further advances in its omnichannel support platform and will be sharing its strategic roadmap for 2020 and beyond.

     

    Ozmo tech support platform is implemented by Google Fi

    Ozmo's tech support platform was selected by Google to provide tailored support for Google Fi's supported devices, and its broader device, app and service offerings. Ozmo’s support platform allows Google Fi customers to receive support for thousands of questions through any channel, from agent-assisted to self-serve.

     

    mce and Ozmo partner to improve the consumer experience

    Ozmo has partnered with mce to provide a unique solution to solve consumer support. The Ozmo API has been integrated into mce’s device diagnostic application to create an enhanced consumer experience for resolving device issues.

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