Ozmo Insights

The latest from the Ozmonauts

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  • device support
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    Ozmo tech support platform is implemented by Google Fi

    Ozmo's tech support platform was selected by Google to provide tailored support for Google Fi's supported devices, and its broader device, app and service offerings. Ozmo’s support platform allows Google Fi customers to receive support for thousands of questions through any channel, from agent-assisted to self-serve.

     

    Help your consumers get the most out of iOS 13

    Apple’s release of the new iOS 13 is quickly approaching. Dark Mode, a redesigned Maps application and improved privacy settings are a few of the eagerly awaited features. Before the update is released to the public, your agents have the advantage of familiarizing themselves with the new features to lead calls with confidence. And when your consumers prefer to seek out answers on their own instead, your self-support offering across your digital channels will have the answers your consumers need.

     

    Provide your customers with a best-in-class support experience on the new Samsung S10 devices today

    Ozmo is offering pre-release access to the Samsung S10, S10+ and S10e on the Ozmo support platform, which means that your agents can begin familiarizing themselves with the new devices and anticipating customer’s questions today. By the time customers receive their new device, your customer support agents and your self-support channels can be ready with answers specific to each new model.

     

    Are your support agents ready for iOS 12?

    iOS 12 is almost here -- are you ready for the update? With pre-release access to the new operating system version in the Ozmo support platform, your customer support agents could begin preparing for the public launch now. Giving your support agents early access to new devices and operating system versions allows them to be ready with answers before your customers can even begin asking questions.

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