Ozmo has partnered with mce to provide a unique solution to solve consumer support. The Ozmo API has been integrated into mce’s device diagnostic application to create an enhanced consumer experience for resolving device issues. This allows the companies’ joint mobile operator customers to immediately enjoy the benefit of these two core technologies combined online and on-device.
Ozmo is excited to see the value to our customers being realized through this integrated solution with mce. The combination of mce’s device knowledge with Ozmo’s support answers makes for a truly unique approach to solving consumers’ issues.
Ozmo and mce team at Mobile World Congress Barcelona, February 2019
For consumers attempting to resolve issues on their own, the integration between Ozmo’s self-serve answer solution and mce’s on-device application creates an unparalleled self-serve experience. The integrated solution provides a high level of automation and device awareness, which in turn increases the already high call deflection rates the Ozmo self serve solution yields.
The partnership with Ozmo builds upon the strength of mce’s framework and provides an enhanced offering to our customers. The two companies have great solutions which become even greater together. This is a clear 1+1 equals 5, with a real win to our mutual customers.
The integrated solutions have recently been successfully launched with a major North American mobile carrier and are in trials with several others. Ozmo’s and mce’s customers have experienced immediate, proven value thanks to the enhanced solution with little to no integration effort.
mce is a mobile device lifecycle solutions and products technology expert. mce serves operators, retailers, device manufacturers, insurance, logistics companies and repair centers. By utilizing proprietary technologies, mce empowers its customers to transform operations to the digital world by providing an efficient, seamless and cutting-edge experience for its customers and their consumers. Visit us at www.mce.systems to learn more.