Ozmo Insights

The latest from the Ozmonauts

 

Ozmo to offer free virtual device access in response to COVID-19

As we all adapt to the current reality with the spread of COVID-19, Ozmo will support both enterprises and their customers as they face the uncertainties and complexities that result from a pandemic. To do our part, we are offering free access to our Ozmo for Agents platform that features hundreds of virtual devices now through June 15, 2020 with no strings attached.

 

Ozmo to share 2020 and beyond strategic roadmap at MWC

For the fourth consecutive year, Ozmo is excited to exhibit its one-of-a-kind support platform at Mobile World Congress. This year at MWC, Ozmo will demonstrate further advances in its omnichannel support platform and will be sharing its strategic roadmap for 2020 and beyond.

 

Ozmo tech support platform is implemented by Google Fi

Ozmo's tech support platform was selected by Google to provide tailored support for Google Fi's supported devices, and its broader device, app and service offerings. Ozmo’s support platform allows Google Fi customers to receive support for thousands of questions through any channel, from agent-assisted to self-serve.

 

Help your consumers get the most out of iOS 13

Apple’s release of the new iOS 13 is quickly approaching. Dark Mode, a redesigned Maps application and improved privacy settings are a few of the eagerly awaited features. Before the update is released to the public, your agents have the advantage of familiarizing themselves with the new features to lead calls with confidence. And when your consumers prefer to seek out answers on their own instead, your self-support offering across your digital channels will have the answers your consumers need.

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