Ozmo Insights

The latest from the Ozmonauts

 

mce and Ozmo partner to improve the consumer experience

Ozmo has partnered with mce to provide a unique solution to solve consumer support. The Ozmo API has been integrated into mce’s device diagnostic application to create an enhanced consumer experience for resolving device issues.

 

Provide your customers with a best-in-class support experience on the new Samsung S10 devices today

Ozmo is offering pre-release access to the Samsung S10, S10+ and S10e on the Ozmo support platform, which means that your agents can begin familiarizing themselves with the new devices and anticipating customer’s questions today. By the time customers receive their new device, your customer support agents and your self-support channels can be ready with answers specific to each new model.

 

Are your support agents ready for iOS 12?

iOS 12 is almost here -- are you ready for the update? With pre-release access to the new operating system version in the Ozmo support platform, your customer support agents could begin preparing for the public launch now. Giving your support agents early access to new devices and operating system versions allows them to be ready with answers before your customers can even begin asking questions.

 

Flash Wireless partners with Ozmo to enhance its customer experience

Flash Wireless, the US-based MVNO, recently announced that it will be partnering with Ozmo to provide premium customer support to increase customer retention and satisfaction. Ozmo is a technology company that builds software to quickly and effectively solve the complex issues of device support.

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