{"id":2818,"date":"2021-02-02T14:33:43","date_gmt":"2021-02-02T19:33:43","guid":{"rendered":"https:\/\/ozmo.com\/?page_id=2818"},"modified":"2021-10-22T14:03:56","modified_gmt":"2021-10-22T18:03:56","slug":"adoption-de-services","status":"publish","type":"page","link":"https:\/\/ozmo.com\/fr\/les-solutions-ozmo\/adoption-de-services\/","title":{"rendered":"Adoption de services"},"content":{"rendered":" \n<div class=\"hero-wrapper   gradient-background ozmo-blue gradient-02 short\">\n  <div class=\"hero-content-wrapper left\">\n    <h2 class=\"hero-title\">Adoption de services<\/h2>\n          <h3 class=\"hero-subtitle\">D\u00e9velopper et entretenir votre client\u00e8le gr\u00e2ce \u00e0 une int\u00e9gration transparente<\/h3>\n              <\/div>\n  <\/div>\n\n<div id=\"paragraph-block_600b5f991a00d\" class=\"section paragraph-block alignfull ozmo-white-background\">\n\n        <div class=\"paragraph-container\">\n\n            <p><span style=\"font-weight: 400;\">L&#8217;embarquement est une partie essentielle du voyage du client au cours de laquelle une exp\u00e9rience positive peut faire ou d\u00e9faire sa fid\u00e9lit\u00e9. Avec l&#8217;adoption du service Ozmo, votre entreprise disposera des outils n\u00e9cessaires pour accro\u00eetre la fid\u00e9lisation des clients tout en continuant \u00e0 r\u00e9pondre \u00e0 leurs attentes en constante \u00e9volution. Cr\u00e9ez des impressions durables gr\u00e2ce \u00e0 nos tutoriels interactifs guid\u00e9s et \u00e0 notre assistance multicanal tout en augmentant la fid\u00e9lit\u00e9 \u00e0 la marque. Favoriser des exp\u00e9riences d&#8217;embarquement r\u00e9ussies qui garantissent que les clients sont inform\u00e9s sur la mani\u00e8re de tirer le meilleur parti de leur technologie d\u00e8s le premier jour. Que vous soyez \u00e0 la recherche de nouveaux produits, services, appareils ou de nouvelles applications, notre objectif est d&#8217;accro\u00eetre l&#8217;adoption de produits et de fonctionnalit\u00e9s et de r\u00e9duire le taux de d\u00e9sabonnement.\u00a0<\/span><\/p>\n\n        <\/div>\n        \n<\/div>\n\n<style type=\"text\/css\">\n\n\n\n<\/style>\n\n<\/div>\n\n<div id=\"icon-grid-block_600758044e553\" class=\"section icon-grid-block alignfull solid-background ozmo-gray\">\n\n        <div class=\"icon-grid\">\n                            <div class=\"details left\">\n                    <h2>Principaux avantages<\/h2>                <\/div>\n            \n            <div class=\"elements columns-3\">\n                                        <div class=\"element\">\n                                                \n                                <figure class=\"image left image-size-small\">\n                                    <img decoding=\"async\" src=\"https:\/\/ozmo.com\/wp-content\/uploads\/2021\/01\/Service-adoption-01.png\" alt=\"Service adoption-01\">\n                                <\/figure>\n                            \n                            <div class=\"text left\">\n                                <h4>Transformation num\u00e9rique<\/h4><p>D\u00e9veloppez vos initiatives d'assistance num\u00e9rique en offrant un service d'embarquement guid\u00e9 par des canaux num\u00e9riques tout en r\u00e9duisant l'assistance en personne et les temps d'attente dans les centres d'appel.<\/p>\n                                                            <\/div>\n                        <\/div>\n                                        <div class=\"element\">\n                                                \n                                <figure class=\"image left image-size-small\">\n                                    <img decoding=\"async\" src=\"https:\/\/ozmo.com\/wp-content\/uploads\/2021\/01\/Service-adoption-02.png\" alt=\"Service adoption-02\">\n                                <\/figure>\n                            \n                            <div class=\"text left\">\n                                <h4>Embarquement facilit\u00e9<\/h4><p>Ozmo offre une assistance multicanal qui permet \u00e0 vos clients d'acc\u00e9der rapidement \u00e0 de nouveaux produits et services. R\u00e9duisez le temps n\u00e9cessaire \u00e0 vos clients en les rencontrant au cours de leur parcours de formation et les conseils dont ils ont besoin pour r\u00e9ussir.<\/p>\n                                                            <\/div>\n                        <\/div>\n                                        <div class=\"element\">\n                                                \n                                <figure class=\"image left image-size-small\">\n                                    <img decoding=\"async\" src=\"https:\/\/ozmo.com\/wp-content\/uploads\/2021\/01\/Service-adoption-03.png\" alt=\"Service adoption-03\">\n                                <\/figure>\n                            \n                            <div class=\"text left\">\n                                <h4>Adoption de caract\u00e9ristiques et de produits <\/h4><p>R\u00e9duisez les barri\u00e8res \u00e0 l'entr\u00e9e pour que vos clients adoptent les nouvelles technologies. En sensibilisant les clients aux caract\u00e9ristiques et aux capacit\u00e9s utiles, vous pouvez les aider \u00e0 comprendre comment la technologie peut leur \u00eatre utile. Permettez aux clients de tirer le meilleur parti de vos produits et services et faites d'eux des clients fid\u00e8les \u00e0 vie.<\/p>\n                                                            <\/div>\n                        <\/div>\n                                        <div class=\"element\">\n                                                \n                                <figure class=\"image left image-size-small\">\n                                    <img decoding=\"async\" src=\"https:\/\/ozmo.com\/wp-content\/uploads\/2021\/01\/Service-adoption-04.png\" alt=\"Service adoption-04\">\n                                <\/figure>\n                            \n                            <div class=\"text left\">\n                                <h4>Une assistance sans faille l\u00e0 o\u00f9 vos clients en ont besoin<\/h4><p>En rencontrant les clients dans leur parcours au sein de votre produit ou de votre application, vous pouvez r\u00e9pondre \u00e0 leurs besoins de mani\u00e8re proactive. La plateforme omnicanal d'Ozmo fournit des r\u00e9ponses \u00e0 vos clients quand et o\u00f9 ils en ont besoin.<\/p>\n                                                            <\/div>\n                        <\/div>\n                                        <div class=\"element\">\n                                                \n                                <figure class=\"image left image-size-small\">\n                                    <img decoding=\"async\" src=\"https:\/\/ozmo.com\/wp-content\/uploads\/2021\/01\/Service-adoption-05.png\" alt=\"Service adoption-05\">\n                                <\/figure>\n                            \n                            <div class=\"text left\">\n                                <h4>Diminution du taux de d\u00e9sabonnement<\/h4><p>R\u00e9duire les retours et les annulations co\u00fbteux en assistant les clients de mani\u00e8re proactive. Les rencontrer dans leurs moments d'assistance avec des guides utiles, des sujets communs, des tutoriels de d\u00e9marrage, etc., qui aideront vos clients \u00e0 appr\u00e9cier plus rapidement la valeur de leurs produits afin d'\u00e9viter la frustration li\u00e9e aux nouvelles technologies, qui finit par entra\u00eener une d\u00e9saffection.<\/p>\n                                                            <\/div>\n                        <\/div>\n                            <\/div>\n\n        <\/div>\n        \n<\/div>\n\n<div id=\"tout-block_5ff757aa72ef4\" class=\"section tout-blocks alignfull gradient-background gray gradient-02\">\n\n    <div class=\"tout-container\">\n            <div class=\"details\">\n                <h2>Adoption de services dans tous les domaines<\/h2>                <p>Les solutions d'adoption de services d'Ozmo s'adressent aux op\u00e9rateurs de t\u00e9l\u00e9communications, aux fabricants d'appareils intelligents et aux compagnies d'assurance.<\/p>            <\/div>\n            <div class=\"elements align-vertical\">\n                            <div class=\"tout-grid-item\">\n                    <a href=\"\/fr\/les-domaines-ozmo\/telecommunications\/\" target=\"\" class=\"tout-link\">\n                    <div class=\"tout-block\">\n                        <div class=\"tout\">\n                        <span>\n                            <h4>T\u00e9l\u00e9communications<\/h4>\n                            <svg role=\"img\" >\n                                <use xlink:href=\"https:\/\/ozmo.com\/wp-content\/themes\/ozmoapp\/images\/icons.svg#icon-arrow-right\" \/>\n                            <\/svg>\n                        <\/span>\n                        <p>\n                            Ma\u00eetriser les co\u00fbts et assister les services \u00e0 valeur ajout\u00e9e pour r\u00e9duire le taux de d\u00e9sabonnement gr\u00e2ce \u00e0 une solution omnicanal. Gr\u00e2ce aux solutions d'Ozmo, les prestataires de t\u00e9l\u00e9communications peuvent fid\u00e9liser leurs clients et favoriser l'adoption de nouvelles offres de services tout en b\u00e9n\u00e9ficiant d'une limitation des co\u00fbts.                        <\/p>\n                        <\/div>\n                    <\/div>\n                    <\/a>\n                <\/div>\n                            <div class=\"tout-grid-item\">\n                    <a href=\"\/fr\/les-domaines-ozmo\/fabricants-appareil-intelligents\/\" target=\"\" class=\"tout-link\">\n                    <div class=\"tout-block\">\n                        <div class=\"tout\">\n                        <span>\n                            <h4>Fabricants d'appareils intelligents<\/h4>\n                            <svg role=\"img\" >\n                                <use xlink:href=\"https:\/\/ozmo.com\/wp-content\/themes\/ozmoapp\/images\/icons.svg#icon-arrow-right\" \/>\n                            <\/svg>\n                        <\/span>\n                        <p>\n                            Am\u00e9liorer le TRN et la fid\u00e9lit\u00e9 des clients gr\u00e2ce aux solutions d'adoption de services d'Ozmo. Pr\u00e9senter aux clients de nouveaux appareils, applications et services gr\u00e2ce \u00e0 un embarquement guid\u00e9 qui permet d'obtenir plus rapidement des r\u00e9sultats.                        <\/p>\n                        <\/div>\n                    <\/div>\n                    <\/a>\n                <\/div>\n                            <div class=\"tout-grid-item\">\n                    <a href=\"\/fr\/les-domaines-ozmo\/compagnies-assurance-des-appareils\/\" target=\"\" class=\"tout-link\">\n                    <div class=\"tout-block\">\n                        <div class=\"tout\">\n                        <span>\n                            <h4>Compagnies d'assurance<\/h4>\n                            <svg role=\"img\" >\n                                <use xlink:href=\"https:\/\/ozmo.com\/wp-content\/themes\/ozmoapp\/images\/icons.svg#icon-arrow-right\" \/>\n                            <\/svg>\n                        <\/span>\n                        <p>\n                            R\u00e9duire les retours co\u00fbteux en fournissant une exp\u00e9rience d'assistance de premier ordre qui embarque de mani\u00e8re proactive les clients dans les nouvelles technologies. Rencontrer vos clients au moment o\u00f9 ils en ont besoin \u00e0 travers vos canaux avec les solutions d'adoption de services d'Ozmo.                        <\/p>\n                        <\/div>\n                    <\/div>\n                    <\/a>\n                <\/div>\n                        <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"section cta-block solid-background ozmo-dark-gray\">\n  <div class=\"container\">\n        <p class=\"cta-text\">\u00cates-vous int\u00e9ress\u00e9 \u00e0 favoriser l'adoption de services? Planifiez une d\u00e9monstration gratuite de 30 minutes avec nous.<\/p>\n    <div class=\"cta-button-wrapper\">\n      <a target=\"_self\" href=\"https:\/\/ozmo.com\/fr\/demander-une-demo\/\" >\n        <div tabindex=\"0\" class=\"button primary blue hero-cta-button\">\n          <div>\n            <span>Demander une d\u00e9mo<\/span>\n          <\/div>\n        <\/div>\n      <\/a>\n    <\/div>\n  <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":2796,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2818","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Adoption de services - Ozmo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ozmo.com\/fr\/les-solutions-ozmo\/adoption-de-services\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Adoption de services - 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