{"id":2810,"date":"2021-02-02T14:27:37","date_gmt":"2021-02-02T19:27:37","guid":{"rendered":"https:\/\/ozmo.com\/?page_id=2810"},"modified":"2021-10-22T14:04:35","modified_gmt":"2021-10-22T18:04:35","slug":"libre-service","status":"publish","type":"page","link":"https:\/\/ozmo.com\/fr\/les-solutions-ozmo\/libre-service\/","title":{"rendered":"Libre-service"},"content":{"rendered":" \n<div class=\"hero-wrapper   gradient-background ozmo-blue gradient-02 short\">\n  <div class=\"hero-content-wrapper left\">\n    <h2 class=\"hero-title\">Ozmo libre-service<\/h2>\n          <h3 class=\"hero-subtitle\">Donner aux clients les outils n\u00e9cessaires pour r\u00e9soudre efficacement les probl\u00e8mes gr\u00e2ce au libre-service Ozmo.<\/h3>\n              <\/div>\n  <\/div>\n\n<div id=\"paragraph-block_600b5f39f77c5\" class=\"section paragraph-block alignfull ozmo-white-background\">\n\n        <div class=\"paragraph-container\">\n\n            <p><!-- wp:paragraph --><\/p>\n<p><span style=\"font-weight: 400;\">La solution libre-service d&#8217;Ozmo fournit un acc\u00e8s 24 heures sur 24 et 7 jours sur 7 \u00e0 des r\u00e9ponses coh\u00e9rentes et pr\u00e9cises sur tous les canaux num\u00e9riques. Quelle que soit la pr\u00e9f\u00e9rence du canal, notre solution d&#8217;assistance num\u00e9rique r\u00e9pond \u00e0 un large \u00e9ventail de besoins sp\u00e9cifiques aux appareils, aux applications et aux services.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Gr\u00e2ce \u00e0 l&#8217;API robuste d&#8217;Ozmo, des exp\u00e9riences sur mesure sont disponibles \u00e0 tous les stades de l&#8217;assistance \u00e0 la client\u00e8le, de la formation avant la vente \u00e0 l&#8217;assistance apr\u00e8s-vente et plus encore. Nos solutions informeront vos clients des nouvelles fonctionnalit\u00e9s et leur permettront de s&#8217;adapter sans probl\u00e8me \u00e0 leur nouvelle technologie. Les clients b\u00e9n\u00e9ficieront d&#8217;une assistance continue et \u00e9tendue apr\u00e8s la vente, de l&#8217;installation initiale \u00e0 l&#8217;exploitation maximale de leur technologie. Pour optimiser la technologie tout au long de son cycle de vie, les clients ont acc\u00e8s aux r\u00e9ponses les plus r\u00e9centes et les plus actuelles gr\u00e2ce aux mises \u00e0 jour en temps r\u00e9el d&#8217;Ozmo pour les appareils, les syst\u00e8mes d&#8217;exploitation, les applications, etc. Et surtout, ces outils en libre-service peuvent \u00eatre int\u00e9gr\u00e9s dans une grande vari\u00e9t\u00e9 de canaux et de formats pour r\u00e9pondre aux pr\u00e9f\u00e9rences des clients.<\/span><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n\n        <\/div>\n        \n<\/div>\n\n<style type=\"text\/css\">\n\n\n\n<\/style>\n\n<\/div>\n\n<div id=\"icon-grid-block_600081953c847\" class=\"section icon-grid-block alignfull solid-background ozmo-gray\">\n\n        <div class=\"icon-grid\">\n                            <div class=\"details left\">\n                    <h2>Principaux avantages<\/h2>                <\/div>\n            \n            <div class=\"elements columns-3\">\n                                        <div class=\"element\">\n                                                \n                                <figure class=\"image left image-size-small\">\n                                    <img decoding=\"async\" src=\"https:\/\/ozmo.com\/wp-content\/uploads\/2021\/01\/SelfSupport-01.png\" alt=\"SelfSupport-01\">\n                                <\/figure>\n                            \n                            <div class=\"text left\">\n                                <h4>Extensibilit\u00e9<\/h4><p>Donnez \u00e0 vos clients la possibilit\u00e9 de r\u00e9soudre leurs probl\u00e8mes gr\u00e2ce \u00e0 l'assistance omnicanal, avec des r\u00e9ponses flexibles qui se mettent \u00e0 jour dynamiquement sur tous vos canaux num\u00e9riques.<\/p>\n                                                            <\/div>\n                        <\/div>\n                                        <div class=\"element\">\n                                                \n                                <figure class=\"image left image-size-small\">\n                                    <img decoding=\"async\" src=\"https:\/\/ozmo.com\/wp-content\/uploads\/2021\/01\/SelfSupport-02.png\" alt=\"SelfSupport-02\">\n                                <\/figure>\n                            \n                            <div class=\"text left\">\n                                <h4>D\u00e9viation des contacts<\/h4><p>De nombreuses demandes des clients peuvent \u00eatre r\u00e9solues gr\u00e2ce \u00e0 des outils d'auto-assistance peu co\u00fbteux. R\u00e9duisez les temps d'attente et le volume des centres de contact gr\u00e2ce \u00e0 notre solution libre-service en donnant aux clients les outils dont ils ont besoin pour r\u00e9soudre leurs probl\u00e8mes de mani\u00e8re ind\u00e9pendante.<\/p>\n                                                            <\/div>\n                        <\/div>\n                                        <div class=\"element\">\n                                                \n                                <figure class=\"image left image-size-small\">\n                                    <img decoding=\"async\" src=\"https:\/\/ozmo.com\/wp-content\/uploads\/2021\/01\/SelfSupport-03.png\" alt=\"SelfSupport-03\">\n                                <\/figure>\n                            \n                            <div class=\"text left\">\n                                <h4>Satisfaction des clients <\/h4><p>En offrant \u00e0 vos clients l'assistance num\u00e9rique n\u00e9cessaire pour r\u00e9soudre leurs questions techniques gr\u00e2ce \u00e0 des r\u00e9ponses coh\u00e9rentes, pr\u00e9cises et toujours actualis\u00e9es, votre entreprise peut s'attendre \u00e0 une plus grande satisfaction de la client\u00e8le et \u00e0 un meilleur TRN.<\/p>\n                                                            <\/div>\n                        <\/div>\n                                        <div class=\"element\">\n                                                \n                                <figure class=\"image left image-size-small\">\n                                    <img decoding=\"async\" src=\"https:\/\/ozmo.com\/wp-content\/uploads\/2021\/01\/SelfSupport-04.png\" alt=\"SelfSupport-04\">\n                                <\/figure>\n                            \n                            <div class=\"text left\">\n                                <h4>Transformation num\u00e9rique<\/h4><p>Migrer toute l'assistance \u00e0 la client\u00e8le vers le num\u00e9rique. En faisant migrer les op\u00e9rations d'assistance pour qu'elles soient en ligne, votre entreprise r\u00e9duira ses co\u00fbts et augmentera son efficacit\u00e9. <\/p>\n                                                            <\/div>\n                        <\/div>\n                                        <div class=\"element\">\n                                                \n                                <figure class=\"image left image-size-small\">\n                                    <img decoding=\"async\" src=\"https:\/\/ozmo.com\/wp-content\/uploads\/2021\/01\/SelfSupport-05.png\" alt=\"SelfSupport-05\">\n                                <\/figure>\n                            \n                            <div class=\"text left\">\n                                <h4>Optimis\u00e9 pour la formation <\/h4><p>Il est difficile pour les clients de r\u00e9soudre leurs probl\u00e8mes techniques lorsqu'ils n'ont que peu de possibilit\u00e9s de recevoir de l'aide. Au lieu que les utilisateurs naviguent \u00e0 travers des instructions textuelles statiques et de longs articles pratiques, notre solution cl\u00e9 en main offre une valeur imm\u00e9diate gr\u00e2ce \u00e0 un format visuel et interactif optimis\u00e9 pour l'apprentissage. <\/p>\n                                                            <\/div>\n                        <\/div>\n                                        <div class=\"element\">\n                                                \n                                <figure class=\"image left image-size-small\">\n                                    <img decoding=\"async\" src=\"https:\/\/ozmo.com\/wp-content\/uploads\/2021\/01\/SelfSupport-06.png\" alt=\"SelfSupport-06\">\n                                <\/figure>\n                            \n                            <div class=\"text left\">\n                                <h4>Accessibilit\u00e9<\/h4><p>Offrir aux clients une assistance technique \u00e0 laquelle ils n'auraient pas acc\u00e8s autrement. Le libre-service Ozmo est conforme aux WCAG 2.0 AA, ce qui le rend accessible \u00e0 tous les utilisateurs de technologie, \u00e0 tout moment et en tout lieu.<\/p>\n                                                            <\/div>\n                        <\/div>\n                            <\/div>\n\n        <\/div>\n        \n<\/div>\n\n<div id=\"tout-block_60007eaa1432e\" class=\"section tout-blocks alignfull ozmo-white-background\">\n\n    <div class=\"tout-container\">\n            <div class=\"details\">\n                <h2>Des solutions en libre-service dans tous les domaines<\/h2>                <p>Les solutions d'Ozmo s'adressent aux op\u00e9rateurs de t\u00e9l\u00e9communications, aux fabricants d'appareils intelligents et aux compagnies d'assurance.<\/p>            <\/div>\n            <div class=\"elements align-vertical\">\n                            <div class=\"tout-grid-item\">\n                    <a href=\"\/fr\/les-domaines-ozmo\/telecommunications\/\" target=\"\" class=\"tout-link\">\n                    <div class=\"tout-block\">\n                        <div class=\"tout\">\n                        <span>\n                            <h4>T\u00e9l\u00e9communications<\/h4>\n                            <svg role=\"img\" >\n                                <use xlink:href=\"https:\/\/ozmo.com\/wp-content\/themes\/ozmoapp\/images\/icons.svg#icon-arrow-right\" \/>\n                            <\/svg>\n                        <\/span>\n                        <p>\n                            Optimisez votre assistance pour l'efficacit\u00e9 gr\u00e2ce \u00e0 des solutions d'auto-assistance qui permettent aux clients de r\u00e9soudre eux-m\u00eames leurs probl\u00e8mes. Orientez les demandes des clients vers des canaux num\u00e9riques \u00e0 faible co\u00fbt tout en am\u00e9liorant l'exp\u00e9rience gr\u00e2ce \u00e0 des r\u00e9ponses toujours actualis\u00e9es.                         <\/p>\n                        <\/div>\n                    <\/div>\n                    <\/a>\n                <\/div>\n                            <div class=\"tout-grid-item\">\n                    <a href=\"\/fr\/les-domaines-ozmo\/fabricants-appareil-intelligents\/\" target=\"\" class=\"tout-link\">\n                    <div class=\"tout-block\">\n                        <div class=\"tout\">\n                        <span>\n                            <h4>Fabricants d'appareils intelligents<\/h4>\n                            <svg role=\"img\" >\n                                <use xlink:href=\"https:\/\/ozmo.com\/wp-content\/themes\/ozmoapp\/images\/icons.svg#icon-arrow-right\" \/>\n                            <\/svg>\n                        <\/span>\n                        <p>\n                            Promouvoir la fid\u00e9lit\u00e9 \u00e0 la marque en fournissant aux clients l'assistance dont ils ont besoin pour vos produits uniques dans les canaux num\u00e9riques qu'ils pr\u00e9f\u00e8rent. Avec le libre-service Ozmo, vous pouvez exploiter une source unique de r\u00e9ponses pour am\u00e9liorer le TRN et garantir que chaque point de contact avec les clients est positif.                         <\/p>\n                        <\/div>\n                    <\/div>\n                    <\/a>\n                <\/div>\n                            <div class=\"tout-grid-item\">\n                    <a href=\"\/fr\/les-domaines-ozmo\/compagnies-assurance-des-appareils\/\" target=\"\" class=\"tout-link\">\n                    <div class=\"tout-block\">\n                        <div class=\"tout\">\n                        <span>\n                            <h4>Compagnies d'assurance<\/h4>\n                            <svg role=\"img\" >\n                                <use xlink:href=\"https:\/\/ozmo.com\/wp-content\/themes\/ozmoapp\/images\/icons.svg#icon-arrow-right\" \/>\n                            <\/svg>\n                        <\/span>\n                        <p>\n                            Distinguez votre entreprise de la concurrence et offrez \u00e0 vos clients la meilleure exp\u00e9rience d'assistance qui soit. En donnant aux clients l'acc\u00e8s \u00e0 des outils en libre-service dans les canaux qu'ils pr\u00e9f\u00e8rent, vous pouvez accro\u00eetre la fid\u00e9lit\u00e9 et la r\u00e9tention des clients.                         <\/p>\n                        <\/div>\n                    <\/div>\n                    <\/a>\n                <\/div>\n                        <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"section cta-block solid-background ozmo-dark-gray\">\n  <div class=\"container\">\n        <p class=\"cta-text\">Souhaitez-vous en savoir plus sur la r\u00e9duction des co\u00fbts gr\u00e2ce au libre-service pour votre entreprise ou voir une d\u00e9monstration en direct d'Ozmo en action? Planifiez une d\u00e9monstration gratuite de 30 minutes avec nous.<\/p>\n    <div class=\"cta-button-wrapper\">\n      <a target=\"_self\" href=\"https:\/\/ozmo.com\/fr\/demander-une-demo\/\" >\n        <div tabindex=\"0\" class=\"button primary blue hero-cta-button\">\n          <div>\n            <span>Demander une d\u00e9mo<\/span>\n          <\/div>\n        <\/div>\n      <\/a>\n    <\/div>\n  <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":2796,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2810","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Libre-service - Ozmo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ozmo.com\/fr\/les-solutions-ozmo\/libre-service\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Libre-service - 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