{"id":2802,"date":"2021-02-02T14:20:40","date_gmt":"2021-02-02T19:20:40","guid":{"rendered":"https:\/\/ozmo.com\/?page_id=2802"},"modified":"2021-10-22T14:04:21","modified_gmt":"2021-10-22T18:04:21","slug":"centre-de-contact","status":"publish","type":"page","link":"https:\/\/ozmo.com\/fr\/les-solutions-ozmo\/centre-de-contact\/","title":{"rendered":"Centre de contact"},"content":{"rendered":" \n<div class=\"hero-wrapper   gradient-background ozmo-blue gradient-02 short\">\n  <div class=\"hero-content-wrapper left\">\n    <h2 class=\"hero-title\">Assistance assist\u00e9e simplifi\u00e9e. <\/h2>\n          <h3 class=\"hero-subtitle\">R\u00e9duisez les co\u00fbts et les d\u00e9lais d'assistance dans votre centre de contact gr\u00e2ce \u00e0 la plateforme d'assistance omnicanal d'Ozmo.<\/h3>\n              <\/div>\n  <\/div>\n\n<div id=\"paragraph-block_600b58b59f7ef\" class=\"section paragraph-block alignfull ozmo-white-background\">\n\n        <div class=\"paragraph-container\">\n\n            <p><!-- wp:paragraph --><\/p>\n<p><span style=\"font-weight: 400;\">Alors que de nombreux clients se tournent d&#8217;abord vers les canaux num\u00e9riques pour trouver les r\u00e9ponses d&#8217;assistance technique dont ils ont besoin, une chose est s\u00fbre : le centre de contact ne se d\u00e9place pas. Am\u00e9liorez les d\u00e9lais de traitement des centres de contact et la qualit\u00e9 d&#8217;assistance pour vos clients gr\u00e2ce \u00e0 l&#8217;automatisation de l&#8217;assistance. Gr\u00e2ce \u00e0 la plateforme d&#8217;assistance omnicanal d&#8217;Ozmo, votre entreprise r\u00e9duira ses co\u00fbts en supprimant les dispositifs physiques co\u00fbteux et en dirigeant les demandes simples vers les canaux num\u00e9riques, ce qui permettra \u00e0 vos agents de se concentrer sur la r\u00e9solution des probl\u00e8mes les plus complexes avec des outils robustes. Ozmo transforme votre centre de contact en un moteur principal d&#8217;augmentation de la satisfaction et de la fid\u00e9lisation des clients.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">La<\/span><span style=\"font-weight: 400;\"> solution unique de centre de contact d&#8217;Ozmo, Ozmo pour les Agents, aide <\/span><span style=\"font-weight: 400;\">\u00e0 r\u00e9soudre les probl\u00e8mes complexes d&#8217;assistance technique, en fournissant les outils n\u00e9cessaires aux agents pour r\u00e9pondre aux besoins des clients rapidement et en toute confiance. Notre solution d&#8217;assistance assist\u00e9e donne acc\u00e8s \u00e0 des fonctionnalit\u00e9s cl\u00e9s pour la facilit\u00e9 d&#8217;utilisation et la satisfaction du client. <\/span><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n\n        <\/div>\n        \n<\/div>\n\n<style type=\"text\/css\">\n\n\n\n<\/style>\n\n<\/div>\n\n<div id=\"icon-grid-block_6007564f6eb18\" class=\"section icon-grid-block alignfull solid-background ozmo-gray\">\n\n        <div class=\"icon-grid\">\n                            <div class=\"details left\">\n                    <h2>Principaux avantages<\/h2>                <\/div>\n            \n            <div class=\"elements columns-3\">\n                                        <div class=\"element\">\n                                                \n                                <figure class=\"image left image-size-small\">\n                                    <img decoding=\"async\" src=\"https:\/\/ozmo.com\/wp-content\/uploads\/2021\/01\/ContactCenter-02.png\" alt=\"ContactCenter-02\">\n                                <\/figure>\n                            \n                            <div class=\"text left\">\n                                <h4>Des r\u00e9ponses fiables et coh\u00e9rentes<\/h4><p>La solution extensible d'Ozmo \u00e0 travers tous les canaux garantit des r\u00e9ponses coh\u00e9rentes pour vos agents et vos clients. La confiance des agents s'am\u00e9liore avec Ozmo, car ils savent que les r\u00e9ponses \u00e0 toutes les questions des clients sont pr\u00e9cises et \u00e0 jour, tout comme la r\u00e9solution au premier appel, ce qui garantit que les clients obtiennent les bonnes r\u00e9ponses du premier coup et \u00e9vite les rappels ult\u00e9rieurs. <\/p>\n                                                            <\/div>\n                        <\/div>\n                                        <div class=\"element\">\n                                                \n                                <figure class=\"image left image-size-small\">\n                                    <img decoding=\"async\" src=\"https:\/\/ozmo.com\/wp-content\/uploads\/2021\/01\/ContactCenter-03-1.png\" alt=\"ContactCenter-03\">\n                                <\/figure>\n                            \n                            <div class=\"text left\">\n                                <h4>Habilitation des agents <\/h4><p>Avec Ozmo pour les agents, votre \u00e9quipe a acc\u00e8s \u00e0 des outils puissants et dynamiques d'assistance assist\u00e9e. Les agents peuvent rapidement envoyer des r\u00e9ponses personnalis\u00e9es directement aux clients pour promouvoir le libre-service. Les questions les plus complexes peuvent \u00eatre r\u00e9solues \u00e0 l'aide d'outils de d\u00e9pannage libres comme les dispositifs virtuels qui donnent \u00e0 vos agents experts les ressources n\u00e9cessaires pour guider en toute confiance les clients vers la r\u00e9solution. Ozmo ne retiendra pas vos agents en les for\u00e7ant \u00e0 suivre des flux pr\u00e9\u00e9tablis qui s'effondrent d'un seul coup. Les agents aiment Ozmo parce qu'il leur donne le pouvoir de r\u00e9ussir.<\/p>\n                                                            <\/div>\n                        <\/div>\n                                        <div class=\"element\">\n                                                \n                                <figure class=\"image left image-size-small\">\n                                    <img decoding=\"async\" src=\"https:\/\/ozmo.com\/wp-content\/uploads\/2021\/01\/ContactCenter-01-1.png\" alt=\"ContactCenter-01\">\n                                <\/figure>\n                            \n                            <div class=\"text left\">\n                                <h4>Une assistance virtuelle \u00e9volutive<\/h4><p>Ozmo pour les agents \u00e9limine la n\u00e9cessit\u00e9 pour les agents de travailler \u00e0 partir de lieux physiques ou de manipuler des dispositifs physiques. Les agents ont acc\u00e8s \u00e0 une biblioth\u00e8que compl\u00e8te d'appareils et d'applications virtuels au bout des doigts, avec une interface conviviale et des r\u00e9ponses robustes, ce qui permet \u00e0 vos agents de r\u00e9ussir, o\u00f9 qu'ils se trouvent.<\/p>\n                                                            <\/div>\n                        <\/div>\n                            <\/div>\n\n        <\/div>\n        \n<\/div>\n\n<div id=\"tout-block_600096a92ffdc\" class=\"section tout-blocks alignfull ozmo-white-background\">\n\n    <div class=\"tout-container\">\n            <div class=\"details\">\n                <h2>Support assist\u00e9 dans tous les domaines<\/h2>                <p>Les solutions d'assistance d'Ozmo s'adressent aux op\u00e9rateurs de t\u00e9l\u00e9communications, aux fabricants d'appareils intelligents et aux compagnies d'assurance.<\/p>            <\/div>\n            <div class=\"elements align-vertical\">\n                            <div class=\"tout-grid-item\">\n                    <a href=\"\/fr\/les-domaines-ozmo\/telecommunications\/\" target=\"\" class=\"tout-link\">\n                    <div class=\"tout-block\">\n                        <div class=\"tout\">\n                        <span>\n                            <h4>T\u00e9l\u00e9communications<\/h4>\n                            <svg role=\"img\" >\n                                <use xlink:href=\"https:\/\/ozmo.com\/wp-content\/themes\/ozmoapp\/images\/icons.svg#icon-arrow-right\" \/>\n                            <\/svg>\n                        <\/span>\n                        <p>\n                            Donnez \u00e0 vos agents les moyens de r\u00e9soudre les probl\u00e8mes d'assistance les plus complexes, o\u00f9 qu'ils se trouvent. Am\u00e9liorez la r\u00e9solution au premier appel et le TRN gr\u00e2ce \u00e0 la plateforme de support assist\u00e9 unique en son genre d'Ozmo, tout en promouvant des services \u00e0 valeur ajout\u00e9e, en r\u00e9duisant les co\u00fbts et en am\u00e9liorant l'efficacit\u00e9. \r\n                        <\/p>\n                        <\/div>\n                    <\/div>\n                    <\/a>\n                <\/div>\n                            <div class=\"tout-grid-item\">\n                    <a href=\"\/fr\/les-domaines-ozmo\/fabricants-appareil-intelligents\/\" target=\"\" class=\"tout-link\">\n                    <div class=\"tout-block\">\n                        <div class=\"tout\">\n                        <span>\n                            <h4>Fabricants d'appareils intelligents<\/h4>\n                            <svg role=\"img\" >\n                                <use xlink:href=\"https:\/\/ozmo.com\/wp-content\/themes\/ozmoapp\/images\/icons.svg#icon-arrow-right\" \/>\n                            <\/svg>\n                        <\/span>\n                        <p>\n                            Assurez-vous que vos agents ont acc\u00e8s aux r\u00e9ponses les plus r\u00e9centes et les plus pr\u00e9cises pour vos appareils, applications et services uniques. Regardez votre score de promoteur net et la fid\u00e9lit\u00e9 \u00e0 la marque augmenter en donnant aux agents les outils dont ils ont besoin pour r\u00e9ussir \u00e0 r\u00e9soudre toutes les questions des clients.                         <\/p>\n                        <\/div>\n                    <\/div>\n                    <\/a>\n                <\/div>\n                            <div class=\"tout-grid-item\">\n                    <a href=\"\/fr\/les-domaines-ozmo\/compagnies-assurance-des-appareils\/\" target=\"\" class=\"tout-link\">\n                    <div class=\"tout-block\">\n                        <div class=\"tout\">\n                        <span>\n                            <h4>Compagnies d'assurance<\/h4>\n                            <svg role=\"img\" >\n                                <use xlink:href=\"https:\/\/ozmo.com\/wp-content\/themes\/ozmoapp\/images\/icons.svg#icon-arrow-right\" \/>\n                            <\/svg>\n                        <\/span>\n                        <p>\n                            Distinguez votre offre de services de celle de la concurrence et offrez \u00e0 vos clients la meilleure exp\u00e9rience d'assistance de sa cat\u00e9gorie, qu'ils comptent sur vous pour leur fournir. Avec la solution assist\u00e9e d'Ozmo, vos agents deviennent votre meilleur atout pour diminuer les r\u00e9clamations de garantie en r\u00e9solvant les questions les plus complexes.                         <\/p>\n                        <\/div>\n                    <\/div>\n                    <\/a>\n                <\/div>\n                        <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"section cta-block solid-background ozmo-dark-gray\">\n  <div class=\"container\">\n        <p class=\"cta-text\">Vous souhaitez savoir comment Ozmo peut donner du pouvoir \u00e0 vos agents tout en am\u00e9liorant les param\u00e8tres des centres de contact ? Planifiez une d\u00e9monstration gratuite de 30 minutes avec nous.<\/p>\n    <div class=\"cta-button-wrapper\">\n      <a target=\"_self\" href=\"https:\/\/ozmo.com\/fr\/demander-une-demo\/\" >\n        <div tabindex=\"0\" class=\"button primary blue hero-cta-button\">\n          <div>\n            <span>Demander une d\u00e9mo<\/span>\n          <\/div>\n        <\/div>\n      <\/a>\n    <\/div>\n  <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":2796,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2802","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Centre de contact - Ozmo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ozmo.com\/fr\/les-solutions-ozmo\/centre-de-contact\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Centre de contact - 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