{"id":2796,"date":"2021-02-02T12:58:52","date_gmt":"2021-02-02T17:58:52","guid":{"rendered":"https:\/\/ozmo.com\/?page_id=2796"},"modified":"2021-10-22T14:03:28","modified_gmt":"2021-10-22T18:03:28","slug":"les-solutions-ozmo","status":"publish","type":"page","link":"https:\/\/ozmo.com\/fr\/les-solutions-ozmo\/","title":{"rendered":"Les solutions Ozmo"},"content":{"rendered":" \n
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Les solutions Ozmo<\/h2>\n

Ozmo est la seule source faisant autorit\u00e9 en mati\u00e8re d'assistance technique pour les r\u00e9ponses concernant les appareils, les applications et les services.<\/h3>\n

Attendez-vous \u00e0 une augmentation de la satisfaction des clients et de la d\u00e9viation des appels gr\u00e2ce \u00e0 une source unique et autoris\u00e9e de d'assistance num\u00e9rique. En utilisant la plateforme d'assistance omnicanal d'Ozmo, votre entreprise r\u00e9duira ses co\u00fbts en d\u00e9pensant moins pour les appareils physiques et les demandes simples qui peuvent \u00eatre r\u00e9solues dans les canaux num\u00e9riques. Les solutions d'Ozmo permettent \u00e0 vos agents de se concentrer davantage sur la satisfaction et la fid\u00e9lisation des clients et donnent \u00e0 ces derniers la possibilit\u00e9 de r\u00e9soudre eux-m\u00eames leurs probl\u00e8mes, ce qui se traduit en fin de compte par une am\u00e9lioration du taux de promotion nette \u00e0 long terme et une diminution des co\u00fbts. <\/p>\n

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Libre-service<\/h4>\n \n \n <\/svg>\n <\/span>\n

\n La solution libre-service d'Ozmo offre \u00e0 vos clients un acc\u00e8s 24h\/24 et 7j\/7 \u00e0 des r\u00e9ponses coh\u00e9rentes et pr\u00e9cises sur tous les canaux num\u00e9riques tout en r\u00e9pondant \u00e0 un large \u00e9ventail de besoins sp\u00e9cifiques aux appareils, applications et services. <\/p>\n <\/div>\n <\/div>\n <\/a>\n <\/div>\n

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Centre de contact<\/h4>\n \n \n <\/svg>\n <\/span>\n

\n La solution de centre de contact d'Ozmo, Ozmo pour les Agents, aide \u00e0 r\u00e9soudre les probl\u00e8mes complexes d'assistance technique, en fournissant les outils n\u00e9cessaires aux agents pour r\u00e9pondre aux besoins des clients rapidement et en toute confiance. Am\u00e9liorez les temps d'attente dans les centres de contact, les performances des agents et la qualit\u00e9 d'assistance pour vos clients gr\u00e2ce \u00e0 l'automatisation de l'assistance. <\/p>\n <\/div>\n <\/div>\n <\/a>\n <\/div>\n

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Adoption de services<\/h4>\n \n \n <\/svg>\n <\/span>\n

\n Qu'il s'agisse de proposer \u00e0 vos clients de nouveaux produits, services, appareils ou applications, Ozmo est l\u00e0 pour aider votre entreprise \u00e0 r\u00e9ussir tout en r\u00e9pondant aux attentes en constante \u00e9volution des clients et en favorisant une adoption num\u00e9rique sans heurts. <\/p>\n <\/div>\n <\/div>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2796","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nLes solutions Ozmo - Ozmo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ozmo.com\/fr\/les-solutions-ozmo\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Les solutions Ozmo - 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