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What is a good customer retention rate? What businesses need to know
Businesses that don’t prioritize customer retention are losing money. Research shows that U.S.-based corporations could save over $35 billion annually if teams focused on increasing customer retention rates. But what exactly is customer retention, and what can you do to ensure that those numbers are heading in the right direction? Below, we discuss what a […]
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Tech SupportWhat is a good customer retention rate? What businesses need to know
Businesses that don’t prioritize customer retention are losing money. Research shows that U.S.-based corporations could save over $35 billion annually if teams focused on increasing customer retention rates. But what exactly is customer retention, and what can you do to ensure that those numbers are heading in the right direction? Below, we discuss what a […]
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Tech SupportWhy employee engagement is the secret to improving the customer experience
The numbers are dire. Seven out of 10 contact center agents are thinking about quitting their jobs. If your contact center is a constant revolving door, the quality of customer service and overall customer experience takes a hit. There is a way to stop this downward spiral: by focusing on employee engagement. Below, we explain […]
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Tech SupportMeasuring success: A guide to customer self-serve metrics
Most customers don’t want to call for tech support anymore. A recent survey found that 67% of customers prefer self-service resources over speaking to a contact center agent. Self-serve support can help businesses increase sales while providing customers with fast and convenient tech support. However, your company may miss out on the many benefits self-service […]
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ProductRemote video in Ozmo for Agents: The latest customer support innovation
Ozmo is thrilled to announce our newest assisted support feature: remote video in Ozmo for Agents. Remote video is an exciting enhancement to our suite of assisted support technologies that empower support teams to efficiently solve customer service issues. Why remote video support is a critical tool for contact center agents In assisted support situations, […]
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Tech SupportWhy live video support is the future of customer service
The future of customer service is here. Nine out of 10 customers rate live video support as a positive service experience. The data doesn’t lie: video-based customer service is a powerful tool to help your broadband or telecom business stand out from the competition. Below, we go over how you can leverage live video support […]
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CultureHackViolet: How Ozmo supports Virginia Tech’s Association of Women in Computing annual hackathon
Last weekend, hackers lined the hallways, stairs and every lounge in the Squires Student Center at Virginia Tech’s Association of Women in Computing 2024 HackViolet hackathon. Hundreds of people came together for their pure love of coding, problem solving and the desire to empower women in technology. This year, Ozmo served as a bronze-level sponsor […]
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